Seller: Bank Of America Product: Bank Of America Customer Care Clear all filters (0 of 109 reviews match)
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Bank Of America in Kingston, New York - Horrible Customer Service

1.0
Details
We were with Bank of America for over 23 years.I must say that we switched when we had a problem with credit processing. We had a customer come in with a bad credit card, which we ran and the credit processing machine gave us an approval.The amount was for over $5000. We called the bank to verify that the card was good which they said , all was well! Then we find out the card id bad they have been holding all funds and better yet after 2 weeks we finally get a call to fill us in as to what they have been doing. Very Bad business practices on Bank Of Americas part.
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Review
#1437631 Review #1437631 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Loss
$34
1.0
Details
Below is the letter I sent to Bank of America ... Dear Sir or Madam ,Reasons I am closing my account : 1.Your corporation has closed hundreds of ATM's across the US , making it difficult to withdraw cash when traveling. 2.Closed many financial centers , Amarillo now...
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1 comment
Anonymous
#1632515

BOA doesn't care!!! They have a strategy (and reputation) of squeezing every penny from customer service fees and financial transaction.

They have made record profits in 2018 boosted by the Corporate Tax cut. BOA corporate culture: - Despite leading all banks (including Wells Fargo which is no easy effort) in unethical, criminal and civil fines and penalties, BOA top 5 executives were compensated over $80 Million in 2017: Brian Moynihan, CEO - $21 Million; Thomas Montag, COO- $18.4 Million; Paul Donofrio, CFO- $12 Million; Terrence Laughlin, Vice Chair - $11 Million Geoffrey Greener, Chief Risk Officer- $11.3 Million. At the same time BOA has released over 100K employees over the past several years. - A senior executive at Bank of America in New York departed last week after an internal investigation into a young female banker’s accusation of inappropriate sexual conduct, according to people at the bank who were briefed on the investigation.

- A 21 year-old Bank of America Intern Moritz Erhardt was found dead in the shower. Erhardt had reportedly worked three consecutive all-nighters.

Numerous outlets have indicated this isn’t uncommon with banking interns, and is part of an unofficial “hazing culture” where interns work around the clock. Stay with BOA at your own risk....

Review
#1430903 Review #1430903 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Withholding funds
  • Awful customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Will Also Be Putting Online
  • Bad Customer Service

Bank Of America in Durham, North Carolina - Credit balance check never sent

I had $9k credit balance. I asked for a check. They never sent it.
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Review
#1424916 Review #1424916 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
know one knows wh they are doing, I not only get differrent answers for the same questions, but just keep getting switch to oth departments with just waiting.
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1 comment
SpiritedSalamander648
#1616073

Your absolutely right!! They are good at sending your call to somebody else and it's a entirely different story.

then they blame you so they can get more money from you. Then they say that they didn't t say that. They have no compassion for their customers.

Report them to the CEO there is an address on the internet. Then to the federal commission for unfair practice, I am going to do exactly that.

Review
#1416806 Review #1416806 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
Bank Of America - Dissatisfied long time Customer.
Bank Of America - Dissatisfied long time Customer.
Dissatisfied long time Customer. 12-3-2018 We placed a first-time claim with BOA claim #88931390 about an item we had purchased a few months ago. At first, they were great they reimbursed our account. Then after a few weeks, they wanted more info on the item so we sent...
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1 comment
Anonymous
#1632267

QUOTE : "Dissatisfied long time Customer" ... what is wrong with this statement ?

Why stick around so long ?

I don't understand. Sounds like an oxymoron.

Review
#1414017 Review #1414017 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Outcome of the claim
Reason of review
Poor customer service
Loss
$204
Preferred solution
Full refund
Tags
  • Claim
  • Scam
  • Bad Customer Service
My mother recently died and had an IRA account with BOA. When I was told that the proceeds could not be paid until her Will was probated I informed them the account was not payable to her estate, but to her children as named beneficiaries. (The bank employee had no...
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2 comments
Anonymous
#1645630

who is the Anonymous *** making all these negative *** comments?

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Review
#1409334 Review #1409334 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
I had some accounts with Bank Of America, I would never do business with this company ever again, you will see all the bad reviews. I had six accounts all in good standing, I payed on time every month and they closed all of them. I have never had that problem with any...
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Review
#1403525 Review #1403525 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Way they do business
Reason of review
Losing my credit cards and my points
Tags
  • incompentent corporation
  • wrongful account closure
  • Bank of America Scam

Bank Of America - Transfer of loan for home mortgage

I Had recently ask for Mortgage assistance from B of America , after mailing the proper documents required as was the way B of A told me was there way to begin any financial help. after I did this i received getting emai;s phone calls from home loans companys , debt collectors asking to refinance , to fraud attempts to tell me I was in the process losing my home , everyday 10 or more a day . Now with being transfered to Rushmore loan management as nothing more after resurveying the company i can understand ..
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Review
#1398654 Review #1398654 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Bank of America lost big money in the economic downturn and are now back to previous profitability. I am very unhappy with the closure of many local branches but even more unhappy that they have funelled their customers to remaining branches that are more like DMV...
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Review
#1368727 Review #1368727 is a subjective opinion of poster.
Service
Bank Of America Customer Care
1.0
Details
Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Review
#1333292 Review #1333292 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Worst experience ever
Loss
$5000