Product: Bank Of America Customer Care Clear all filters (110 of 110 reviews match)
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1.0
Details
Their Merril Edge agent spent more time telling me his life story instead of closing a small account under my Merril Edge portfolio. He also lied and told he I would receive $600 for my investments and I would have if he had set my account up correctly. He is a Merril...
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Review
#1333292 Review #1333292 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Worst experience ever
Loss
$5000
Teller TAHINNA at forest avenue staten island location is very rude and unprofessional. I had to deposit 2 checks. Even though i had opened my account at that particular location, she asked us to go to the end of the line and fill up a slip with name and address, which...
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Review
#1312736 Review #1312736 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.6
Details

Update by user Aug 21, 2018

Bank of America has still not contacted me and has done nothing to show any kind of apology which shows no respect to me a long time customer and has protected their employees in a way so that this will happen again. I’m not a happy customer and only had questions...

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Review
#1310257 Review #1310257 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Apologize for the disrespect.
1.5
Details
either way, i've been on hold with bank of america fraud and customer service on two different phones If i hear, "YOUR CALL IS IMPORTANT TO US " ONE MORE TIME...... IVE BEEN ON HOLD FOR 40 MINUTE AND COUNTING. WHY DON'T YOU HIRE MORE PEOPLE AND STOP CUTTING JOBS IN...
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Review
#1305347 Review #1305347 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • Quality of service once i got to a teller
Cons
  • Cuctomer service
Reason of review
MISSING CARD NO REPLY ON PHONE CAN'T FIND OUT WHAT CHARGES HAVE BEEN INCURRED OR STOP MY CREDIT CARD OR OPEN A NEW ONE. WHO KEEPS THEIR CUSTOMERS ON HOLD FOR AN HOUR AND STILL COUNTING ON A FRAUD LINE!!!!!
Preferred solution
Let the company propose a solution
1.0
Details
on 6/1/2018 I went to the bank of America branch at 1930 Tamia Trail Port Charlotte FL 33948. I went to the ATM which was out of order . So I went inside only to find 25 customers on line and only one teller window open. thank heaven I did not need a Teller. I simply...
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Review
#1269305 Review #1269305 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
Bank of America is the worst someone tried to scam me and gave me a bad buissness check and Bank of America did not care or help me they just wanted to close my account and flag me I had someone give me a buissness check to buy my car and I was waiting for the check to...
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1 comment
Anonymous
#1485719

... and it is all your own fault ; anything that reeks of a scam gets ferretted out quickly by these banks so I'd say you're the sketchy one and so is whomever was supposed to pay you for whatever it was ...

Review
#1261596 Review #1261596 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
i submitted a claim in February for a deposit reimbursement on a moving company that i cancelled service within 24 hours (below their 72 hour policy) BOA rejected my claim, in favor of the merchant, i faxed all the backup document in April 4th, with proof of email...
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Review
#1251770 Review #1251770 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Bad quality
Loss
$861
Preferred solution
Full refund
1.6
Details
I have been a customer through all the Changes in this Bank, Since it was originally Commerce Union ?Nashville, Tennessee, then Sovran, then Nations, on and on. I use BOA at 2031 Richard Jones Road, Nashville, Tennessee 37215. I went in a couple of months ago to deal...
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1 comment
h.kitchener
#1472387

Find another bank. They seem to be everywhere.

Review
#1244332 Review #1244332 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I am always putting my husband's check in the ATM and it will not take it we are both on the account and it's from the same bank iask inside they treat me bad extremely rude the so called manager and so called tellers need to be retrained on how to treat people or...
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Review
#1235408 Review #1235408 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
1.0
Details
I went to a B of A branch at 1704 NM Hwy 528, NW in Albuquerque, NM 4/14/18, Saturday at 9:30 a.m. to get a simple notary stamp. The bank now has a "screener" who demands to know your business when you come in and she was rude and dismissive because I didn't have an...
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Review
#1233513 Review #1233513 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution