Weehawken Township, New Jersey
Not resolved
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Value for money
1 comment

I opened up a BOA account less than 2 weeks ago. I was approved for a loan through a company and was having the funds deposited in my account via mobile check.

I thought it was a legitimate company and became a victim of identity theft.

Instead of BOA being understanding and sympathetic, the customer service rep said my account is being closed with no explanation and they no longer want me as a customer for something I did not do. As a person with over 20 years of customer service experience, this was the worst experience I have ever dealt with.

Product or Service Mentioned: Bank Of America Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

In the same boat