This is the worst bank that I have ever dealt with. Their representatives and negotiator are full of *** We filed for the FHA Home Affordable Modification Program due to loss of income.
I lost my job but am collecting unemployment. They pre-approved us in July 2010 and told us that we would get a packet in the mail from hem in 4-6 weeks. After 6 weeks we called them and told them that we never received the packet. They told me that they didnt know what I was talking about and that there was no information in their computer that we even called them.
So, we had to refile and then we received a letter a couple of weeks later saying that we are denied. We never even received the packet or sent in any financial documents. I kept names and dates that I spoke with them, when I confronted them about this they told me there was no record of these conversations and they did not know if anyone worked there by these names. I then hung up, called back and asked for a supervisor.
He took my information and told us to fax all the needed documents with our loan number on every page because documents are misplaced and mixed up all the time. We faxed every page and kept confirmation pages. I called back the next day to verify that they received it and they did. The following week, I called back to check on the status.
They told me it was in review, not to worry. I called the next week, spoke to a representative who told us that the only way we could move up to the top of this list for the program is to miss 2-3 payments. I was concerned but was reassured that there are 200 programs and we would get approved faster if we did this. So, we did and now we are paying for it.
After numerous phone calls and idiotic representatives, we finally were assigned a negitiator. He was rude and another ***. He said we had 3 days to send in our financial infomation so the underwriter can make a decision. On Nov.
9th, I called back for an update. The representative told me that we were denied and I started flipping out. I wanted to know why and she said she wasn't sure. She instant messaged the negotiator and asked him why we were denied and what can we do from here.
According to her, he stated get a job. Let me state the obvious, If it were that easy I would have gotten one already! What an ***! So now, the lady stated that if we do not come up with the past due amount in 2 weeks, they will start the foreclosure process!
Luckily, I am not the type of peron who gives up that easy. I contacted HUD and they gave me the chairpersons email address for Bank of America and my state representative's information and i was told to send both of them detailed descriptions of names dates and incidents. It has only been 2 days but we have already received a phone call from a mitigation attorney who wants to represent us to fight Bank of America.
I hope all of this works out for us. Keep fighting and don't let these ignorant people win!
Product or Service Mentioned: Bank Of America Loan Modification.