Bank of America has not refunded money owed 6 weeks after processing payment twice

I have a Bank of America credit card.This summer they double processed a payment for over 13000 dollars.

This was on Sept 6th. Finally on Sept 18th they admitted the error and agreed to transfer the funds back to me. But they made a mistake on the transfer so I never got the money. It went back to them.

They admitted this on Sept 21st and said they would start to process to transfer again, time time correctly. But as of today, October 15, 2015 they have still not returned my 13000 Dollars. I was promised to have the money no later than October 13th. See the picture I attached from their customer support team on Facebook.

Now they refuse to give my any information or answer when I will get the refund.When I call their customer service they claim the staff in charge of refunds has no telephones and cannot be spoken to.

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Interest Rate
Customer service
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Additional Fees
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Unneccessary delays
    • No reconsideration offered

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Bank Of America Credit Card Account
Review category
review #717573

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