My husband and I have been going through this process since April 2009. It is always the same story...it's in review. We had thought that we had reached the end of the process when, in August they said that we would go through a "pre-trial" loan modification process. This would run from September through November and the difference in our payment was $700.00 per month. We agreed to this and were compliant with the process. We made our payment on the exact date due, each and every time.
So, when I had pulled my credit report in November, I was shocked to see that not only they reported 5 lates, that they also reported that we were almost $10k past due. THIS IS ABSOLUTELY UNTRUE. When I have called in to make my pre-mod payment, I had spoken with several different BofA employees, why are we being reported late and with $10k past due? No, one ever has a real answer, it's always something about their computer system, etc...
So, now our credit score has dropped by 180 points. Not only are they destroying our credit with reported lates and large past-due amounts...THEY ALSO continue to ALWAYS LOSE our HARDSHIP AFFIDAVIT. WHY IS THIS THE ONLY PIECE OF MAIL, THEY NEVER MANAGE TO RECEIVE? This information has been faxed or sent through Fed-Ex. They always receive everything else in this packet...but, the Hardship Affidavit.
When you call BofA, no ONE has a title, last name or a direct line. To further add to our frustration, we have a very reputable loan modification company working with them. BofA IGNORES the contract/agreement I have with this company.
Finally, we get a call from one of the loan underwriters...someone with a real name, title and direct line. Again, the HARDSHIP Affidavit is missing. So, I get her fax number and send all 21 pages of information to her on Friday.
So, thinking that FINALLY, we are getting somewhere. Well, I get a message the very next day at 9:15am (SATURDAY) from another person at BofA. She leaves only her first name "Christie" with no last name, title or extention. She rapidly states the generic 800#. Which, meant, I had to listen to her message twice. So, I called back, of course, "Christie" is unreachable and get stuck with a customer service rep. She, of course does not know anything useful, however, manages to read the notes and tells us...you guessed it! They still need the HARDSHIP AFFIDAVIT. Also, if we don't send them a statement of our $200.00 yearly HOA fees, RIGHT NOW OUR LOAN MODIFICATION WILL BE DECLINED. Did I mention again that it was Saturday. That this information was just faxed to their office on Friday.
My husband and I are so frustrated with this whole process. If we could go back in time, we would have just shorted the house and at least our credit score would not have taken such a hit. Oh...and we would probably have completed the process by now!
Product or Service Mentioned: Bank Of America Loan Modification.