Marina Del Rey, California
0 comments

So I had been going to the same Bank of America for about a year to cash my payroll checks, since that is where my employers drafts our payroll checks from. Everytime I would go in they would ask if I was a Bank of America customer and I would say no and then they would ask if I wanted to open an account. I would always say no, UNTIL October 1, 2012. I went it to cash my check as usual and the tell said, "If you sign up for a Bank of America checking account today and have your check direct deposited then we will deposit $100 into your account" . So I said, why not, although I bank at Wells Fargo, whats the harm in having another checking account with direct deposit.

So I wait in the lobby for a banking associate and I am then taken to a room where the associate RUSHES through signing me up for my account. She never explained the difference between their accounts, nor did she explain any fees or restrictions regarding the checking and savings account I was signing up for. She signed my up in a matter of 20 minutes and I was out the door and on my way!

Fast forward a couple of months and I have all these fees associated with both accounts, I call to inquire and they let me know that these fees are from transfering money from my savings to checking. I let the customer service rep know I was never informed of this and I then inquire about the $100 promotion I never received and they say , they will research it and get back to me.

3 days later I get a call from a banking associate, who informs me that I didn't sign up for my direct deposit in time and that I am not eligible for the promotion. I tell him that never was I given any paperwork that stated that there was and end date to the promotion OR that I had to sign up for direct deposit within a certain time.

So here I am sill dealing with this awful company. The "supervisor" has called my 3 days in a row, and when I call her back she is never there, then I am transferred to someone who just repeats the same information over and over, "you are not eligible because you did not sign up for the direct deposit withing the time frame" Whats even worse is when I call the Marina Del Rey branch, they not only never answer their phone but say the same thing that customer service dose. However, one of their tellers did acknowledge that they didn't disclose the terms of their promotion.

Bank of America has horrible customer service and horrible business practices. I will be transfering all my funds to my Wells Fargo Account and closing all of my Bank of America accounts.

Review #397721 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $100
Preferred solution Not specified

Had an Experience with Bank Of America?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Ge Capital Retail Bank - "CROOK A TITUS" Ge Capital Retail Bank "Please find attached documents pertaining to several issues. There is a letter dated July 19, 2012 telling me that my card security fee refund of $108.13 was overpaid by $7.65..." Read more Ge Capital Retail Bank - GE CAPITAL PAYPAL HAVE TIES THAT OTHER BANKS DON'T Ge Capital Retail Bank "There will be copies of documents that I have sent to the various state & federal agencies since 2011. I can't even picture how many Billions & Billions of dollars..." Read more Axiom Bank fraudulent return check charge Axiom Bank "Axiom Bank refused to pay my check #1007 on May 02, 2017. I have the statement and the return check statement to prove that I had $181.03 in my acc't,..." Read more Ge Capital - "DEADLY DISEASE" Ge Capital "You will find copy and paste from various complaints about GE Capital Retail Money Bank, which is also known as "GE Money Bank" "Ge Capital Retail Bank" "GE Capital Retail..." Read more Wish - Not HAPPY Wish "This is not the swimsuit I ordered and I paid for express shipping for a reason due to me needing it by June 30 2017 for a reason and am..." Read more Cichic - 6-months of Waiting...and Then Some Cichic "I ordered a dress off this website and it said it would take "7-10 days...so I choose the express shipping (2-3) days, which costed $20 dollars more. Guess I forgot..." Read more CCC Information Services - Vehicle Undervaluation CCC Information Services "I know that CCC Information Services Inc still practices unfair market valuation for vehicles. CCC Information Services has been involved in lawsuits and settlements in the past for under-valuing customers..." Read more Hoverkicks - Very disgusted Hoverkicks "Paid $150 for these for my son's birthday yesterday and the orange light doesn't work. I ordered these in May, and I'm aware the return policy is only good for..." Read more