Ridgecrest, California
Not resolved
1 comment

May 27, 2011

Barbara ext. 2907

Bank of America

Called to get information why I do not qualify for the HAMP loan modification

Barbara said my Loan Modification was declined

I asked Why? What specific reason or reasons?

Barbara said I should receive a letter that will tell me the reasons.

I told Barbara I received a letter this morning and it did not give a specific reason or reasons.

She said "if you would look at the bottom of the letter it says they were unable to create an affordable payment equal to 31% of my income"

I asked what figures were used by the underwriter for my income

She said "it says you have zero income"

I asked her why would it say I have no income?

She asked if I provided all the documents showing my income. I told her I submitted bank statements, tax returns, profit & loss statements. I submitted all the documents that were required.

I asked her to check in my files to see if she can see any documents relating to income, reluctantly she looks.

Barbara said she can see in my files the 2 profit and loss statements, my bank statements and tax returns.

I said ok, now you just asked if I submitted those documents and you can see them in my files, why would the underwriter say I have no income?

I told her this does not make sense.

Product or Service Mentioned: Bank Of America Loan Modification.

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Anonymous
#301897

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