Within the last 6 months, we completed a trial program with Bank of America to reduce our mortgage payment & avoid foreclosure. We were told we completed the program & told the amount we were paying would be our new mortgage payment.
About a week ago, we received a letter in the mail from Bank of America stating we failed the program & our house will be slated for foreclosure, & we have 30 days to "appeal" this decision.
I was absolutely stunned, & certain it was a mistake-throughout this almost 3 YEAR process, they had sent us other people's paperwork accidentally a few times, to which we would call & send it back, making sure we were still ok & on track with everything on our own mortgage.
Since receiving this failure letter, my husband & i have placed what were probably hundreds of calls-all going to voice mail & none ever being returned. He finally had an idea to call their Corporate office on Wall Street-they were surprised to receive a call like this & of course, routed us right back to where we were getting nowhere. They were slightly more helpful in suggesting we report the person who wasn't getting back to us, giving us other names of people to call that were above him & leave messages as well, which we did.
Then-what a shock-our "Loan Modification Supervisor" FINALLY returned a call back to us after that-only to say they "had been sick" & were extremely backed up & would get to us when they could-using words like "don't worry". But as stated in the letter, we have a 30 day deadline before our house changes status to foreclosing-they had no answer for that. No answer as to what we should do. No answer except "don't worry". Why should we worry that we received a letter stating our home is going to go into foreclosure?
Product or Service Mentioned: Bank Of America Loan Modification.