I have tried four times to get a mortgage modification from Bank of America. They delay processing the requests and constantly lose the docs sent.
then they ask for the docs again and again. Then they claim they call and deny your claim based on the fact they couldn't reach you. When you confront them with proof, (caller id) that they never called they have nothing but a brush off and just say sorry, there's nothing they can do, the case is closed. When I told them I wanted to hear my prior phone calls, they refused and when i told them i was recording them?
they said they had to terminate the call immediately.
I have repeatedly faxed, called and emailed them my cell # and told them that was the only way to reach me. Instead? they kept claiming they called my house.
They are deceitful, dishonest, incompetent, horrible, people.
Yet they can text and call my cell phone to collect money. Go figure!
Product or Service Mentioned: Bank Of America Mortgage.
Monetary Loss: $180.