I feel obligated to share my horrible experience with Bank of America while I was in the process of refinancing my primary home. I have had my mortgage loan with Bank of America for over five years and decided that I would benefit from refinancing, given the low interest rates.
To my surprise, I had the worst loan processor, who would not respond to my phone calls and voice message. I submitted tons of documents only for her to email me back requests for more documents. In the meantime, I would have to wait to hear from this woman for about two weeks. Time passed and the two months that I had the interest locked for ended- she had the audacity to send me an updated good faith estimate with thousands of additional charges because she claimed I did not submit the documents timely. I communicated my greater dissatisfaction to her boss and to my surprise she did not bother to even answer my messages. I have to give credit where it is deserved; the loan officer was great- professional, responsive and great overall customer service.
I am very disappointed about Bank of America and I will work very diligently to refinance with a different bank. Bad experience! One apple can definitely ruin the rest.
Product or Service Mentioned: Bank Of America Loan.