Bank of America Levy Release office numbers because BofA will never give them to you! :
East Coast - 315 734-**** option 2
West Coast 213 580-****
Had a levy placed on my account on something I was already making payments on, the company realized the error and immediately faxed a levy release form to bank of America. They sent it to the legal office in Utica NY in the early afternoon and told me to call bank and verify they received it. The first CSR was very nice, checked but said she didn't see it and told me to try back in a few hours. CSR #2 seemed confused and put me on hold and transferred me back to the company that sent the levy release. The third CSR transferred me to an office in Spokane who looked but didn't have it then transferred me to the office that receives the levy releases from Utica, she unfortunately did not have it either and she informed me that the Utica office was now closed. Because I live in California, I was hoping there was an office on the west coast that could process it I called back the company that faxed the levy release to make sure they had faxed it and they confirmed that yes, they had, but they were happy to send it again if I wanted and if I had a different number to fax it to they would fax it to both. So they were nice enough to hold on the line while I called Bank of America and proceeded to fight with both a CSR and a supervisor trying to get an alternate fax number for the west coast which would still be open. They insisted Utica was the only number. I even asked if they could transfer me back to the extension in Spokane that I had spoken with previously and they had no idea what I was talking about. So I was forced to wait until the previous morning and called Utica at 6am pacific time, Utica then informed me that they sent the form to LOS ANGELES for processing and that office did not open for another half hour!!!!! So I told her the CSR line told me that their was no other office that the levy release could have been faxed to since Utica was closed and I am located in California. She said she didn't understand why they just didn't give me the number to the LA office since that's where it would have been sent anyway. So while i was waiting for the office in LA to open I called the CSR line again and told the rep that answered that she should send me to a supervisor because I was really pissed and did not want to go off on her. She insisted on hearing the problem and basically told me that there was a number but because I opened my account in Missouri and the information is routed by where the account was opened, had it been faxed to LA they would have rejected it. Frustrated I disconnected and called the Los Angeles number and they told me it would not have been rejected they could have processed it yesterday and she did not understand why the customer service line was giving me this information because it was absolutely not true. I called back the CSR line and finally got a supervisor who was willing to help me, obviously the exception to the rule, and he told me the CSR's did not really know what the legal department does and what they could have done to help. I told him that "I don't know" is not an acceptable answer the they should be saying " I'm not sure, let me see if I can find out." Obviously CSR's at BofA are only trained to look up account balances! They were finally able to get the reversal started but I had to wait an additional 24 hours for the funds to be available. I will be switching my account to a new bank asap, I am so done with Bank of America as are so many others!
Product or Service Mentioned: Bank Of America Checking Account.
Location: Carson, California