I did not receive a bill for the month of October, so I assumed their were no charges. (My husband had charged some items, that I was unaware of, so I didn't question not receiving a bill.) So when I got the November bill, I saw some charges HAD been made in October, but I never got a bill.
I called to complain about the late charge. I said I would pay the bill right then and there if they took it off. They took off the charge and I paid the bill.
Today I get another bill (2 weeks later!) and there is another late fee that they say they can't *** but it is still connected to the first missed payment which was their fault. I cancelled the card, but I am spreading the word for people to stay away from this bank!!