I am your average American girl. Born & raised in the Bay Area, I moved to Sparks Nevada to buy a home. I relocated and found a job after a couple of months. When the economy started to crash, my hours at work were cut back. I also found out that my husband was cheating on me with a co-worker while still married to his old wife in California. Naturally, I had the marriage voided due to Bigamy. Times were tough and I couldn't afford my $2100/mo loan payment. I turned to Bank of America for a loan modification. Lowering my payments would help me keep my house and move on with my life. I applied for the first modification and was accepted. I faxed W2's, paycheck stubs, tax returns, a hardship letter, bank statements, everything the bank asked me to do. I completed my 3 Trial Payments with them. I waited and waited for a response about the Modification and every time I called, they told me it was "in review" or "in underwriting". Several weeks later, I was told the modification as accepted and the final papers would be mailed Fed-X for me to sign & return. I waited again, following up with several departments, only to be told the status was "in review". B of A representatives told me to wait a week longer for the papers to show up. A week went by and the papers never showed. I called to have them re-sent. The lady told me that the modification was cancelled because I failed to return the signed documents. I asked again for a copy of the papers and I was informed that I would have to start the long process all over again. Sitting at my desk at work, I cried. It was such a frustrating process, being transferred from the Hope Department, The Home Retention Department, Customer Service Department, etc. etc. Meanwhile, I was paying as much as I could toward the mortgage. The next thing I know, they stopped talking my payments. My house was officially in foreclosure status. I was devastated. I started the entire Loan Mod process again. The story doesn't end...it only gets better.
I resubmitted all of my financial info. I mailed them and faxed them. This time, things were different. I was going to document every conversation and date with B of A. Pay close attention to 09-13-10. Here is the time-line of events:
04-06-10 Loan Mod trial payment $1910.62 Completed 3 trial payments
?? Loan Mod Accepted, Fed-X envelope never showed up. Was informed Mod was cancelled/have to start over.
05-18-10 Verbally re-submitted financials missing from their computers
05-23-10 Faxed all financials
05-25-10 Called to verify receipt of faxed financials. Talked to Lauren. Papers received. They are in review.
Was told to call in 2 weeks to check status.
06-04-10 Referred to MHA (Making Homes Affordable) Dept. 1-888-325-6435
MHA has NO PAPERS or info in their system. I was referred to HOPE Dept. 1-877-202-2830
?? Mailed all docs/financials in supplied Fed-X envelope
06-15-10 Called for status: In work-out review, told to call in 2 weeks
07-22-10 Called for status: Referred to Home Retention Dept. 888-325-6435
Called Home Retention. Doc's received 07-14-10.
Message on my home machine: They said Doc's are incomplete. They need my 2009 Tax Returns.
Loan pushed into foreclosure.
?? Called about missing Tax Returns. They have them in the computer and will Excelerate the Loan Mod. (31684 Order I.D. #)
Informed me that a Sale Date was assigned.
07-27-10 Talked to Dana. Advised me to call Foreclosure Postponement Dept. Called them. They put in a request to postpone the Sale date
07-30-10 Called Postponement dept again. Postponement from the 27th is not in the computer! Agent will Re-request it.
08-10-10 Called for status on Postponement: Agent advised they are still waiting on *** Mae. No postponement.
Also called MHA Dept. to check status of modification. I was transferred to the Foreclosure Dept.
They said on 08-09-10 Docs were assigned to Underwriting for review.
08-12-13 Called Postponement Dept for Status: till no postponement, was told that sometimes the investors wait until the last minute.
08-13-10 Called for Status: Talked to Floyd: Postponement approved! Was advised the postponement is only good for 30 days.
I need to call before sale date to postpone again. Sale date suspended until 09-13-10
08-16-10 Called for Loan Mod. Status: It's in Underwriting, was told to wait.
08-26-10 Called for Loan Mod. Status: Same.
09-07-10 Called for Loan Mod. Status: Girl said it was in suspense. Nothing being done. She will expedite the Loan Mod.
Was transferred to the Postponement Dept. to suspend the Sale Date. Agent put in for a postponement. Told to call 09-13-10
09-12-10 Called to check status of postponement: still no postponement. Loan Mod. needed to be expedited again.
09-13-10 House sold. Purchased by auction on front steps of court house: Buyer James xxxxx.
09-15-10 Called to ask about relocation assistance: Talked to Angela: said there are notes in the computer that will benefit me.
She placed me on hold because she needed to talk to the Foreclosure Dept.
I was transferred to Ray in Foreclosure. He advised me that the postponement was approved on 09-14-10.
He admitted this was a huge mistake by BofA and would escalate this to a Team Manager. He said the account is still being
reviewed for a modification and they will try to reverse the sale date. He said the Manager will put notes in the computer by 9pm
telling me what to do. I should call the next day.
09-16-10 Called the number I was given 1-800-262-4218. Agent had no info
I was transferred to Home Retention Dept. 1-866-422-5871 agent has no info
I was transferred to Foreclosure Dept 1-888-284-4978 talked to Latrinda she had no info
I was transferred to REO Dept. 805-520-5207 voicemail said "mailbox is full" and transferred me back to General BofA #
Called in Afternoon: Talked to Sue. She told me she could see the postponement was sent 3 times. Transcripts go back as far as
March 2009. I could call 1-800-669-6607 and get transcripts faxed to me of all notes in my file.
She advised: There are no new notes from a Team manager. She could not tell me what to do.
09-17-10 Talked to Tenishia. She advised I would have to fax a letter requesting the transcripts to the legal dept.
My house was gone! I was devastated and angry. How could a company do this to people? It's happening all over the place. I must also add the very important fact that every representative I talked to assured me while in a Modification, my house would not be sold or foreclosed. This was a blatant promise and I felt the misrepresented themselves on several occasions. The only thing I could do was to consult an Attorney. They agreed to take on my case on a contingency basis. Meaning, if we don't win, they don't get paid. All the correct papers were filed, and it was another waiting game. We had to wait for them to respond. We had to wait for them to file an opposition. We had to wait to get into court. The day came for us to argue against the dismissal of the case. We had multiple claims against them from Misrepresentation to Gross Negligence. The judge sat on his bench completely devoid of any emotion or insight. He threw the case out because of a 90 day statute. We had 90 days to file this modification in court and had gone over that time. I guess he didn't stop and realize that one of our many claims was for misrepresentation (being lied to) and the statute on that is 2 years. He didn't care. The 2 cases before mine were also thrown out. I tell ya people, they are trying to get these things cleared out of the court system as fast as they can with no regard to the fact that this major company is lying and cheating people out of their dreams. My lawyer and I walked out of that court room with our heads down. During his statement, the judge admitted we had an excellent case, however we had gone over 90 days. (For that ONE claim). I have lost all faith in our Justice system. I have been let down by a system that says they want to help people. Betrayed by a powerful company that is above the law. I had agreed to stay quiet about this matter with Bank of America during litigation, however now my silence is broken. I am an average American girl who had hopes and dreams that were destroyed by a corrupt company. I can only pray that people will pull their money out of that bank and transfer loans to ethical lenders. I don't want this to happen to anyone and it's time that Bank of America become accountable for their actions. Thank you for reading my story.
Cheryl Gradek, Sparks NV
Product or Service Mentioned: Bank Of America Account.