In the beginning of October, I began business with Bank of America to complete my mortgage on a home I am purchasing. To this date, they have unecessarily delayed completing the loan.
Bank of American representatives will not respond to phone calls or emails. When they do, representatives will repeatedly state that they are working on completing the loan. I have extended the puchase contract on my loan two times so far and will need to do it a third time. I may lose the house because of Bank of America.
This is absolutely the worst customer service I have ever received. My first contract expired on November 6th, thus for the entire month of November, Bank of America has been unable to complete the loan. I have provided them with all the information they need, it is all on their end. I wish I could do business elswhere but they made me pay $425 upfront for the appraisal.
It would also uncessarily delay my purchase of the home by even more to switch companies.
Product or Service Mentioned: Bank Of America Loan.