We purchased a bedroom set (four pieces) back on 5/7/2014 for $1691 (marked as a special order to be delivered within 2-3 weeks) from Awesome Furniture(the store) thru Danny (the sales person) and the store delivered three pieces on 5/16/2014. After spending numerous efforts dealing with Danny to get the last piece(which is a double chest) delivered, on 7/28/2014 we were finally told that the store couldn't have the Manufacturer ship the chest and they would like to refund us portion of the $1,691, so they can be done with us.
If we would have known this earlier, we wouldn't place an order for this bedroom set since the double chest is the main reason we like this set. We told the store partial refund didn’t work for us (as we are buying this as a whole set for a single price and there is no itemized price for this individual piece in the original contract). They should either deliver the last piece or we have to return the other three pieces and cancel the deal. The store agrees on the return but insists that we have to pay 30% restocking charge.
So we called BOA Credit Card to dispute the transaction. However, BOA told us that they couldn't help us and we need to follow the store return policy to pay the 30% restocking fee if we choose to return. It’s so ridiculous that BOA even asked us to follow the store policy when the store failed to perform the sales contract.
We are going to close all our accounts with BOA. We believe that BOA has denied our legal rights under federal and California state law to challenge credit card charges and we will pursue remedies via both public and private channels.
Product or Service Mentioned: Bank Of America Credit Card.
Monetary Loss: $1691.