I noticed a $10K deduction from my account yesterday. Went to a local branch today.
They didn't know what the deduction was for and gave me a customer service number to call. I called and the rep didn't know what the deduction was for either. She only knew the deduction was requested by their collection department. All she could do was to enter a request to find out an explanation but it would take 5 business days.
Does this make sense? In addition the rep and her boss were pretty rude as if I shouldn't worry about the deduction.
At one point the manager was even suggesting that I owe the bank money. Ridicules!
Product or Service Mentioned: Bank Of America Manager.