State: California Product: Bank Of America Checking Account Clear all filters (14 of 107 reviews match)
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Bank Of America Checking Account Review from North Hills, California

1.4
Details
The worst banking experience I have ever had. I have Small Business checking account and signed up for payroll service. The monthly fee has to be waived as I signed up for payroll. But I have been getting charged the monthly fee for the last 4 months and every time I call customer service they credit the fee saying some error and it should not happen again. I have been spending hours on the phone with these people and nobody cares for me. They do not fix the root cause and ask the same questions again and again. This is the worst banking experience I have ever had. I have been telling this to all in my circle to make sure they do not get into this trap. I will keep this publicity going in all the forums as long as it is resolved.
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Review
#830939 Review #830939 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • Fees
Reason of review
Poor customer service

Bank Of America Checking Account Review

1.3
Details
BOFA froze my checking account due to hearsay fraud that a family member accusations. Its been 3 months with no results. Filed complaint with BOFA main office and now BOFAs CEO still no results. The statements I get evey month states I do have money in my account. But if I call the bank to verify my balance. BOFA tells me I'm -877k in the hole
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Review
#806169 Review #806169 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Reason of review
Poor customer service

Bank Of America Checking Account Review

2.6
Details
Bank of America Temecula on Ynez is the worst. Every time I come in 1 or 2 tellers and long lines. Now there is 14 people in front of me on Monday at 4:00 pm. 2 people have walked out. I am done closing my account.
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Review
#777521 Review #777521 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Reason of review
Poor customer service

Bank Of America - FEES ON FEES ON FEES

1.0
Details
Bank of America is the WORST BANK ever. I would NEVER recommend it to anyone. They charge you fees left and right, for any reason they can. They practically steal money from you and then won't refund it. This may not seem like a huge deal to some people, but to a poor college student, it is the worst thing to open your online banking to. Honestly, I can't believe I've stuck it out this long, but tomorrow will be the day that I finally close my account and breathe a sigh of relief. So much for being a BoA customer. Never again.
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Review
#667775 Review #667775 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Pros
  • Online ability
Cons
  • Criminal business practices
  • I do not care attitude
  • Unprofessional
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund

Bank Of America - Rude customer service

1.0
Details
I had the worst customer Experience with bank of america fountain valley branch , lazy customer service they don't want to help you they disrespect you , i asked for a very simple service which is if i can get a proof that i have a business account with bank of america or if i can apply for checks so i can get a voided check ,,, the customer service guy liberality told me with attitude we don't do this here , you can orders checks online i cant help you with giving you a poof that you have a business account ,, i was not convinced with what he said especially with his attitude , i went to another guy who told me that i can get a direct deposit form that proves that i have business account under my name
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Review
#640868 Review #640868 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • Rude and awful
Reason of review
Poor customer service

Bank Of America - Received incorrect account information at two San Francisco branches

I have been a Bank of America customer since 1949 and have had up to three accounts at a time with the bank. Yesterday, March 19, 2015, I dropped by the Sunset Branch on Irving Street in San Francisco to get my checking account balance and was told by the teller that it was under $10. I knew that was not correct and questioned the teller again, but he gave me the same answer. Rather than argue I came home to check it on the computer, and yes, the correct amount was over $1,000. He had given me my Visa account debit balance, not my checking account balance. Later that afternoon I paid a second visit to the Diamond Heights Branch, also in San Francisco, to resolve a Visa card matter I had questioned approximately two weeks previously. My Visa card had expired on March 1, 2015, but the new card I was sent was totally different from my old one. With the old one I had been able to access the ATM, use it to charge purchases and to receive a statement for the debit balance once a month. The Personal Banker I was dealing with told me that the bank had never offered such a card and that now I would need TWO cards, one for the ATM and also a debit card. I told him that I had applied for a Cash Rewards card but that I was not sure that was what I needed. HE DID NOT FULLY EXPLAIN THE FEATURES OF THE CASH REWARDS CARD NOR DID HE CLEARLY ANSWER MY QUESTIONS. HE DID SUCCEED IN MAKING ME FEEL LIKE AN *** AND OBVIOUSLY JUST WISHED THAT I WOULD GO AWAY. Here's the heart of my complaint: When I questioned the benefit to me of the Cash Rewards card he told me it didn't matter because the account I had opened just a couple of weeks earlier had been closed, and all new applications would have to be submitted. I asked why, if that indeed had happened, the account could not simply be reopened, and he said it could not. I left in disgust and came home to resolve this matter by contacting Bank of America's Live Chat. The person on the other end of the line could not have been more helpful and in the end told me that the account had NOT been closed and to simply activate the card I had in my possession. It worked like a charm. It was a VERY BAD day for my relationship with Bank of America at the branch level, and it is easy to understand why the Bank gets the lowest ratings of any bank for Customer Service.
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Review
#611117 Review #611117 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • Customer service
Reason of review
Poor customer service
.... Bank of America is trying to 'force close' my checking account. I've held them at 'bay' for a month as i have severl direct deposit's there... They have given me no direct answer why. I figure it is because the direct deposits are all from...
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1 comment
time2act
#500402

....PS: Help and it will be worth it...

Review
#326542 Review #326542 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Bank of America Levy Release office numbers because BofA will never give them to you! : East Coast - 315 734-8300 option 2 West Coast 213 580-0702 Had a levy placed on my account on something I was already making payments on, the company realized the error and...
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23 comments
Anonymous
#1545030

Bank of America do inside stealing and create BOGUS charges. You can't get help or assistance from the incompetent people working for them, from the bottom to the top. Just pl...

Review
#301365 Review #301365 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Because my payment due date fell on President's Day (February 21) somehow their system didn't "register" my payment - eventhough they successfully withdrew it on February 22. So, on March 21 instead of w/drawing the regular monthly amount, they doubled...
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Review
#228676 Review #228676 is a subjective opinion of poster.
Product
Bank Of America Checking Account

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

Bank Of America - BofA charged me for unauthorized added services

BofA had been providing printed images of canceled checks on my monthly statements for quite sometime. Recently a statement was sent with an increase in the monthly statement fee. It seems they now want to charge me for the printed images they were previously providing free of charge. The mistake they made was breaking the charges into 2 separate categories. The first is the normal or agreed to monthly "Statement Charge". The second was called "Printed Image Fee". The "Printed Image Fee" is now an added service that I did not authorize. They could have just increased the monthly statement fee to cover their costs as necessary but to categorize it separately they have now Illegally added a service that was not authorized by the account holder. They claim to have notified me but this is an invalid argument as they did not send this notification through registered mail and therefore have no legal proof that I even received it let alone agreed to the added service that I am being charged for. If this has been done to you you can have the charges reversed as it is illegal to add a service to any account without the account holders authorization.
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Review
#228596 Review #228596 is a subjective opinion of poster.
Product
Bank Of America Checking Account