State: California City: Camarillo Product: Bank Of America Customer Care Clear all filters (1 of 110 reviews match)
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Bank of America C.S.

Today, May 11, '16 I called C.S. to find out why my new checks had not arrived. An email from them stated it shipped on May 6th, 5 days ago! All I received from C.S. and a supv. was "it can take up to 10 business days." I repeatedly reminded them that it was in the USPS on May 6th and it doesn't take 6 days once the postal service has it! All I kept receiving was the standard "It can take up to 10 days." Over and over I reminded them the P.O doesn't take that long." I doubt that it was actually given to the P. O. on May 6th but when the order was released for mailing. I have found this to be the issue in other cos. as well. Overall, the P.O. does a good job of delivering mail in a timely fashion. I never dealt with so many "nitwits" in one call. Their C.S. falls into the national tragedy of continuing poor c.s. It is truly disgusting and an indictment of corporate America. James
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2 comments
Steelman7700
#1159832

The poster stated that the check company purportedly gave it to the P.O. on May 6th.

The P.O. doesn't take 6 days to deliver it as a practice. He is questioning if the check company's accuracy in that date as he has experienced other companies misstating actual times. My experience with using checks still remains a necessity for paying invoices for about 10 companies monthly.

As posted, we all use debit or credit cards when they accepted. Steelman

Anonymous
#1159475

Who uses checks anymore? They told you 10 days, what part of that do you not understand?

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Review
#846032 Review #846032 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

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Bank of America Corporation
PO Box 25118
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