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I've had a credit card with this company for 17 years. I tried 2 months ago to change my PIN.

I got the run around. To make a long story short, you can't change it on the phone, in person, at the bank, at the ATM, on-line, nor through the app. They said it was a "security" or fraud protection feature that I couldn't change it. I said I disagree, writing my PIN down next to my card would increase fraud and decrease security.

I said I may look for another credit card company, and they said OK. I'm always on hold at least 1/2 hour when I call them, with no estimated time of how long you will be on hold for. Their customer service sucks. They said if I had a complaint about them or it...

I could file it with them (the same people I have the complaint against).

Not being able to change a PIN, when all my other credit cards allow me to change it within 30 seconds is strange. I hate this company!!!

Product or Service Mentioned: Bank Of America Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Bank Of America Cons: Awful customer service.

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Anonymous
#1770951

Did you try changing it in the app?