Not resolved
1 comment

I've had a credit card with this company for 17 years. I tried 2 months ago to change my PIN.

I got the run around. To make a long story short, you can't change it on the phone, in person, at the bank, at the ATM, on-line, nor through the app. They said it was a "security" or fraud protection feature that I couldn't change it. I said I disagree, writing my PIN down next to my card would increase fraud and decrease security.

I said I may look for another credit card company, and they said OK. I'm always on hold at least 1/2 hour when I call them, with no estimated time of how long you will be on hold for. Their customer service sucks. They said if I had a complaint about them or it...

I could file it with them (the same people I have the complaint against).

Not being able to change a PIN, when all my other credit cards allow me to change it within 30 seconds is strange. I hate this company!!!

Product or Service Mentioned: Bank Of America Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Bank Of America Cons: Awful customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Did you try changing it in the app?

Bank Of America Reviews

  1. 308 reviews
  2. 81 reviews
  3. 31 reviews
  4. 14 reviews
  5. 8 reviews
Bank Of America reviews