Not resolved

Banker/VP Hayward,CA Branch approached me 73 yrs old lend money to her customer guaranteed by her and BofA, $120,000. A month later it was paid off with a cashier check, and Heloc account's balance down to zero.

7 days later same cashier check was RE-USED to debit/advance HELOC for $120,000, Bank refuses to give us our money and proof of a VALID advance.

Have been paying for 7 years, no relief in sight, statue of limitations questionable. Fraud, Forged signature, No records for transaction @ BofA.

Product or Service Mentioned: Bank Of America Account.

Reason of review: Fraud, forgery, by BofA employee.

Monetary Loss: $120000.

Preferred solution: Let the company propose a solution.

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