Columbia, Maryland
Not resolved
1 comment

I stayed on the line to talk to customer service to transfer money from my checking to savings. After 10 minutes I gave up waiting and hung up.

That's ridiculous! Why should it take that long to do such a simple thing? This isn't the first time that I had problems dealing with customer service. I'm still waiting for Bank of America's acknowledgement that their handling of Form 1098 is incorrect.

They added my CPRA fees to property tax withheld together.

This is wrong because the CPRA is not tax deductible. I know this because of am retired from the IRS.

Product or Service Mentioned: Bank Of America Customer Care.

Reason of review: Poor customer service.

Preferred solution: Answere the phone promptly. Correct the issuance of Form 1098 and acknowledge the error to me..

Bank Of America Cons: Unneccessary delays, Poor hours, Delays.

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Bank of America is a lousy bank. Yesterday I went to get a cashiers check and they only had one teller doing transactions and the other teller was counting money wit heir machine. In the meantime the line was backing up.

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