Bank Of America
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Bank Of America Consumer Issues
CFPB
- Payment disputes
- Account problems
- ATM issues
PissedConsumer
- Service delays
- Account closures
- Held funds
Both sources report issues with account management and customer service. However, PissedConsumer highlights more complaints about account closures and payment processing. The CFPB focuses more on payment issues and service fee disputes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cornellà De Llobregat, Barcelona
My reference number not received yer
My account is closed. A supervisor from *** promised to send a letter with a reference number to take to a branch. Still not received.
- Branch locations
- Customer service
Northport, New York
Lost card
I called in to this service.I had an automated AI help me. All went smooth,they closed down my debit card. The only problem is that I am still waiting for my new card to arrive.I need my debit card ASAP to use.
Los Angeles, California
Deposits
They with held money from me for a long period of timeAnd it caused me to go through alit of changes.
Preferred solution: The money that was lost to me because of your witholdings of my money. You guys caused me to not be able to pay rent and gotten me evicted and turmoil.
New York, New York
Have had a long time.
I have no problem with ***. They have always been very helpful if I had a question.
Been with them a long time. Good company.
User's recommendation: Highly recommend.
Malden, Massachusetts
Two addresses, residence & a separate mailing address .
Clarity of address messages when changing location to a new location, but also adding a mailing-only address using the app. A link was sent to help.
Orlando, Florida
It is virtually impossible to speak to anyone. I will be closing my account as soon as I can find out where my wire transfer is. Horrible customer service.
Can't speak to a human about locating a wire transfer. I would recomend avoiding BOA at all costs.
They are nothing close to what they once were. Zero customer service.
User's recommendation: Don't use BOA, ever. They cannot be contacted.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
- The reviewer says they are in Australia.
and also *** you im in aussie
*** you 108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****571087****875710****108757****5710****
- Fuckuhdeym
- Yes
Preferred solution: Full refund
Kingston, Kingston
Someone else is using my account
Couldn't log into my account because the password was changed and I don't remember my ID number. Also, the email was updated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused To Refund Zelle Fraud
- Bank of America did not respond in time.
- They denied my fraud claim.
- I lost $2,000 to fraud.
- As of Nov 2025, BofA won't refund Zelle fraud.
Bank of America failed to respond to me in a timely manner, and then the bank used this exact excuse as to why they denied my fraud claim. Apparently, Bank of America supports those who commit fraud by failing to take the proper actions for their customers.
They protect the thief by not doing anything! I lost $2,000 due to this fraud! This is the exact reason why there is so much theft; no one holds them accountable, and they all know they will get away with it!
As of Nov 2025 B of A supports Zelle Fraud because they refuse to refund the fraud. People pay through Zelle all the time for services and goods, this does not make them stupid, it makes all human.
Pretty sure whom ever made the comment about being stupid has paid cash for items, Zelle is just a modern form of cash. This was reported as a fraud transaction, since the service was not rendered.
- Seem nice until you need their help
- Do not trust bank of america to protect their customers
Preferred solution: Full refund
User's recommendation: Do not trust Bank of America to protect their customers!!!!!!!!!
Did a thief access your account or were you stupid enough to send someone that $2K? Context matters.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey did not protect me as a consumer of their company
- Two checks from Bank of America: $500 returned; $1,000 cashed.
- Funds held four days before release.
- Account closed and ChexSystems notified.
I would have looked into hiring and attorney to see what could have been done to get this resolved .
They returned the $500 check but then cashed the $1000 check. Everything was fine for about five or six weeks until I went back into the banking app. It was locked and said to call this number. They withheld the funds for four days before releasing them into my account.
When I called the banking number as requested, they basically told me that they had closed my account because the check was not valid, and they reported me to check systems. My question is, why do they hold the funds for four days? Isn't it their job to do due diligence to protect me as a consumer to find out whether or not this check is valid and if the funds are available? Also, how did they not know that it was not a valid account?
It was drawn on the same bank that I was banking with, and it was their institution. Since then, this has prevented me from getting a normal bank account and having to use Internet banking, which costs twice as much and has also cost me several times from being able to get small loans or anything of that nature. Any suggestions for me to get this issue worked out? It's very frustrating.
I will apply to banks that don't use check systems on the Internet, say I'll get accepted for the account, and then within a week, my account will be closed. I don't think that's fair.
- No pros at all
- Will lie to you and not protect you as a consumer of their institution
Preferred solution: I would like Bank of America to take me off the check systems and allow me to get a normal bank account again.
User's recommendation: I would recommend no one opening an account with this institution. All they wanna do is take your money and lie to you and not do anything to protect you as a consumer.
What are you doing to get the $1000 and the $500 back from whoever issued the initial checks?
Phoenix, Arizona
Not customer friendly
Bank is impossible to work with
Bad no help. Kept getting hung up on.
Had to find a bank 50 miles away to get help. I will never use bank of America again!
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Verified ReviewerCustomer support
- BOA security treats customers like criminals and blocks fraud reviews.
- I'm switching to a credit union; only one good experience in 10+ years.
90% of my interactions with Bank of America are terrible. They have worked hard to improve security that it now treats customers like criminals.
When I used to have a fraud issue, they would quickly review and respond. Now, they seem to automatically deny based on a different algorithm, such as it couldn't possibly be fraud because you shop there. They seem to have adopted the insurance mindset of deny, deny, deny until someone fights back. Telephone support is filled with children who have no problem-solving skills, and when you ask to speak to a manager, they refuse.
I live somewhat remotely, and I had so many problems with fraud on my account that they made me go into a branch office to get my card reactivated. (I bought tickets to Scotland). By the way, that purchase failed, so I used my American Express card, which has amazing customer service still. When I went into the bank, they now have a habit of sitting in their offices chatting about social things and make you wait until they call you in.
Customer care has gone out the window. To someone who has been taught solid skills in how to problem-solve and having the ability to make unhappy customers reasonable and then happy, this is mind-numbingly agitating. But I kept my mouth shut, smiled, and didn’t complain. The woman who helped me was sufficient.
Then she asked me how the service was. I told her that I have only had one good customer support experience at BofA over the +10 years I have been with them. She asked if it was phone support, and when I said yes, admitted that they hated to work with telephone support as well and the bank is expected to get rid of her position soon. I was not only visiting BofA to reactivate my card but to withdraw money to walk across the street and open an account with the local credit union so I could secretly transfer my account.
I did not disclose this because banks have a mindset nowadays that they need to manage your money for you. The manager, who was a young sneering woman, watched me the whole time with the first banker all the way to the counter to withdraw some money to open my other account.
I will never bank with BofA again, even if they fix their terrible culture. My credit union has been great, quick, and helpful so far, so crossing my fingers this persists.
User's recommendation: Don’t ever use Band of America
Find a new bank. Close this account.Problem solved..You're welcome..
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Verified ReviewerPhone Suppo
- Automated phone support is unworkable and loops.
- The site won't let you add a checking account to pay bill.
- The reviewer would avoid Bank of America.
The automated phone support is completely unworkable. It send you in endless circles.
Their website doesn't work to add a checking account from which to pay their damn bill. Sends you to the wrong banks. Then tried calling phone support.
Ive never seen a worse system. Its so bad you will never want to use your BofA account EVER AGAIN.
- Website and phone support
Preferred solution: Apology
User's recommendation: Get a different credit card.
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Verified ReviewerSurprisingly, a Compliment Included
- There was back-and-forth among Customer Service, Fraud, and Accounts.
- Cheryl, familiar with Pacific Northwest, was persistent, polite, and helpful.
After a back and forth between Customer Service, Fraud, and Accounts, I was redirected back to Customer Service. Fortunately, I was connected to a Cheryl (who said she was familiar with the Pacific Northwest).
She was very persistent, polite, and helpful in trying to help. All, I can say is that she is a keeper.
User's recommendation: Ask for ***, if you are able
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Verified ReviewerHorrible service, mortgage scams, allows hacking of accounts
- Bank of America scammed us on our mortgage.
- Bank of America stalled loan modifications.
- TD Bank refused to compensate after our account was hacked.
Bank of America scammed us on our mortgage. They Continually stalled loan modification processes and put us in an illegal mortgage.
TD Bank refused to compensate us when our bank account got hacked and scammed despite being notified within minutes of it happening.
User's recommendation: RUN in the opposite direction
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Back my id