Steven Givot

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Verified Reviewer

Bank of America

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Original review Jan 02, 2024

If you don't already have a relationship with Bank of America, I strongly recommend that you not initiate one.

I have been a customer for more than three years. It was a huge hassle changing banks for my personal and business account.

I don't want to endure that again, so I am kind of glued to Bank of America.

However, if I had known how poor they are in so many regards, I never would have switched to this bank.

Their technology -- website and mobile -- is horrible. Technology is my business, and I have been involved in designing and testing computer systems for nearly 50 years. Whoever is in charge of Bank of America's customer user experience (UX) should be fired for cause.

Their corporate structure is divided into teams which support business customers and teams which support individual customers. If you have your own business and have your business and individual accounts at this bank, you are likely to experience all sort of problem.

Those problems begin with getting conflicting information from the banks two teams.

One team will tell you one thing to do. The other team will give you conflicting instructions.

I ended up with FIVE usernames to log into one or both of my two (2) accounts. FIVE (5) logins for TWO (2) accounts. This was how they told me to meet my needs.

On December 27, after about two hours on the phone -- including lengthy wait times during multiple transfer -- the last person told me that I only needed one login to meet all of my needs.

That person deleted the four (4) logins which (I was told) were unnecessary and causing problems.

Today, January 2, it was clear that person was clueless. I spoke with four (4) different people over the course of two hours. That is two hours that I am not making any money. One person had a solution.

He wanted to add back one of the deleted logins! That did not work. So, I was transferred again -- another long wait -- and that person said that I needed to add back another of the deleted logins and remove the login that the first person resurrected!

I think that things MAY be sorted out now. However, it is clear that the "associates" you speak to at Bank of America are very poorly trained.

Today, when I told a supervisor on the individual support team about the series of problem I have had over the past week -- including three and a half hours on the phone -- he said that he can deal with training issues on his end (individual accounts), but he has no access to do anything about the business support team.

This is why Bank of America is horrible.

There appears to be no mechanism that exists, that their employees are aware of, or that their employees are willing to use to make sure that their employees are coached and retrained when they screw up.

So, at Bank of America, there is no way that the individual account team and the business account team can work to make sure that both teams are well trained and do not waste customers' time.

I am sending a copy of this to the CEO of Bank of America. My guess is that I will not get a meaningful response.

I am confident that they will not reimburse me for 3.5 hours of my time wasted due to their organizational problem or the inappropriate actions which their poorly-trained staff took.

Again, if you don't already have a relationship with Bank of America, avoid one just as you would avoid a serious communicable disease. There are better choices.

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Loss:
$700
Pros:
  • Nationwide
  • Unlikely to fail
Cons:
  • Horrible customer service
  • Long wait times on hold
  • Poor technology

Preferred solution: Reimbursement for 3.5 hours of my time wasted due to the incompetence of many of their employees

User's recommendation: Avoid Bank of America

Angela S Eai

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Verified Reviewer
| map-marker Carmel, Indiana

They bank of america screw the consumer not the merchant!!!

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in November of 2023 I put in a dispute of a charge of 348.99 at first I received a letter from bank of america siding with me for the full amount of 348.99 after I sent photos to bank of america of how my grandson was hurt on Christmas eve with a merchant who I tried to reason with for the amount the merchant refused so I called bank of america to dispute the claim my grandson suffered a broken nose due to a product the merchant was selling bank of america said the merchant had y0 days to respond the merchant did not 5 months later bank of america charged me the full amount after I received the letter from bank of america I closed out my credit card with a $8000.00 credit limit if bank of america can't stand by me the consumer at first they did but sided with the merchant 5 months later I need your help the money was going to the bills for urgent care I am so angry at bank of america siding with a merchant who is not responsible at all of the products they are selling to young people on line!!!

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Loss:
$349

Preferred solution: Full refund

User's recommendation: Stay away from bank of america they will not stand by you the consumer!!!

6 comments
Guest

One long run-on sentence! No punctuation, no sentence structure!

You're in the "mist", right?

Have your child write for you. Another case of IQ which varies by room temperature

Guest

Closing that credit card was stupid. It will hurt your credit.

As for the dispute, you deserve to have your bank account closed. You are everything that is wrong with people today.

Filing a dispute should only be for unauthorized or fraudulent claims. Your case was neither.

Guest
reply icon Replying to comment of Guest-2510347

That must be because of being "in the mist"!

Guest

They heard you out, gave you a provisional credit and then when the wrapped up the investigation, they said no and took the money back. If you have beef, it's with the people who sold something you claim broke the kid's nose.

Sue them and stop trying to get the bank to fight for you. As you can see, you're not worth their time.

Guest
reply icon Replying to comment of Guest-2504463

that what I AM IN THE MIST OF DOING WITH MY ATTORNEY

Guest

You wasted your time by not posting details of the incident and supposed injury.

View more comments (5)
Resolved
Willem Ajq

Resolved: Can I have right number to talk to someone not...

Can I have right number to talk to someone not machine! My grandson wants to activate his new card and he is trying to do that so many times ,he spent a lot waiting on the phone ..to be switched so many times.Can you please provide me the right number. I tried call these numbers and no luck.180********,180********,184********,180********,180********

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Connelly Inz

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Verified Reviewer

Won't reimburse fraud charge

A fraud charge of $1200 was made on my account and they won't reimburse me. They asked me how I could prove that it wasn't me responsible for the online fraud charge.

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Loss:
$1200
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Bank with a different bank

Gina Z Nee

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Verified Reviewer
| map-marker Antioch, California

Never reimbursed for service I never received

I accidentally signed up for the wrong diet site, I was billed for 4 different payments. I received only three of the charges and to this day I have called over four times about this 19.95 charge and still get a different answer every time.

I went to Chase Bank and informed them of these transactions and that I was having problems with Bank of America. They informed me if you did not receive the services you paid for it definitely should be reimbursed to you. After today, I am writing off the $19.95 and decided to tell the world about the worst bank in it, is, with out a doubt, Bank of America.

Do not trust this bank. They will lose your money and they are rude to all of their customers.

View full review
Loss:
$20
Pros:
  • No pros
Cons:
  • Incompetent
  • Inconsistent and unable to be professional

Preferred solution: Apology

User's recommendation: Don’t go there it is not worth it!

Casmer Lmc

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Verified Reviewer

I had a friend over for a couple days as a house...

I had a friend over for a couple days as a house guest and I went to the store for us and got cigarettes and drinks using his card and a couple days later the store clerk informs me it was not his card to use I am trying to find out who’s account the card was from and repay the vharges that were not approved

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Daniel Dju C

I want to move the fund from my old account to the new one

I forgot to send my friend the new bank account number, so he sent money to me through the old bank account, which I want to move into the new bank account so that I can receive it. Thanks.

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Michel H Nqo

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Verified Reviewer
| map-marker Atlanta, Georgia

In January I indicated that bofa simply does answer or return calls. After writing a review and only several days after I was contacted. Now they have done it again! They simply do not care.

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in January I indicated that bofa simply does answer or return calls. After writing a review and contacting customer service only several days after I was contacted.

Now they have done it again!

They simply do not care. All they care about is working with your money.

Bofa has customer service that is shamefully disgraceful.

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Cons:
  • Zero concern for customers

Preferred solution: customer service. answer the telephone calls or return calls when promised

DeAndre F Gzf

It saying I owe you

I was trying to open a bank account but can't because it's saying I owe you guys and I'm trying to see why. So now, I can't get an account anywhere. Can someone help me with this, please?

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Preferred solution: Trying to see what I owe

Catnus P

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Verified Reviewer
| map-marker New York, New York

Why in the heck won't they let me log in on their app/website?

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Updated by user Mar 16, 2024

No customer service whatsoever. Calling simply gives you the latest message on hold excuse, "Our call volume is higher than normal, and as such you may have to wait a longer amount of time on hold."Isn't it funny that you get the same message no matter where you call now?

Original review Mar 16, 2024

Using an iPad, iPhone, Android phone, and a MacBook; I cannot log in to Bank of America. Sign in automatically takes you to a screen to reset your password.

I KNOW my username. I KNOW my password. I am prompted with every attempt to enter the last 6 numbers of my account and my social.

This does not alleviate the situation. I am more than just a pissed consumer.

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Cons:
  • What is the point of an app if customers cannot login
  • No customer service unless you enter a branch
  • Nobody to talk to 4 help

Preferred solution: Fix the website!

User's recommendation: Go elsewhere. This certainly is not worth the headache.

ESTHER HAYA C

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Tel Aviv, Tel Aviv

Fraud

Bank Of America - Fraud
Bank Of America - Fraud - Image 2

MR. GARY LYNN ALLEN STOLE MY IDENTITY FOR 10 YEARS.

NOT TALKING ABOUT ALL THE REST OF THE *EXTRA-ORDINARY* WELL PLANED VIOLENCE PLANED AHEAD TO DETAIL BY DETAIL ON ME AMY THE 3 KIDS.

I HAVE OVER 3650 SO COLD MARRIAGE DAYS OF ARMFUL PAINFUL AND TOTALLY OUT-LAW LIFE.

I LOVE THE US OF AMERICA. I CARE FOR THIS HOMELAND NOT LESS AS THE US CARE FOR US HERE IN ISRAEL.

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User's recommendation: COFFEE+CIG

Anonymous
map-marker San Jose, California

Identity theft/fraud

The amount of 730 dollars was taken out of the ATM mechanism at Bank of America at the location of main and rosecrans in gradena California I have a amount with bank America account that is registered under the employment development department trying to contact customer service about a block that was a placed on my account, and to report identity theft on April 3 at the bank of america located on main Street and rosecrans Ave Gardena California

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Lucia M Ivm

To check trancction

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I send a Zelle by 50 dollars to a person and I need to cancel the transaction because she not need the money anymore, for that reason I need to cancel

Let me know what to do?

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Loss:
$50
Pros:
  • Good bank

Preferred solution: Just to got a new cart

User's recommendation: Good

Anonymous
map-marker Middletown, Connecticut

Changed cell numbers and my email.

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No one answered my phone call, all I was trying to change is my bank of america phone app because I have a new cell phone number and I also had to change my email, I had forgot my password word under aol, I just wanted to reach someone, give them my social security code and personal questions to fix by online banking.

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User's recommendation: Don't use this bank

john W Hoa

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Verified Reviewer

Calling about a check I received

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I was calling because I got a check from your bank and I'm not with your bank somebody stole my name

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Preferred solution: Apology