Sid H Dkj

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Verified Reviewer
| map-marker Colleyville, Texas

ATM Card Charges Declined

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Bank of America has the worst fraud detection system and worst of the worst customer support. Hands down.

This is from my three decades of experience on dealing with many banks. I buy a meal at McDonalds and in 5 minutes buy another meal in Chick-Fil-A for the other hungry kid returning from a practice with only one card in the pocket. They decline my charge without giving any explanation and never give an option to approve or deny the charge through the BOA app. I have every single fraud notification turned on from their app.

It does not matter. This has happened like 20 times in the last few months. Theres enough fund in my checking account, I have a pretty decent corporate America job. It does not matter, they get pleasure on embarrassing the customer by not letting them use their own freaking money when they are waiting at the long line with a hungry 5-year-old kid.

Then you call their dreaded customer support. Wait on the line for 30 minutes. Derrick and a few other fraud specialists are great on hanging up on customer. BOAs fraud specialists are eating their own *** No empathy, no understanding of customers valuable time, they think everyone who is calling them is a fraud.

This fraud department dude cancelled my ATM card two months ago without giving me an explanation when I called to dispute ONE charge for the service that I cancelled and the company was still charging me. Fraud specialist *** I had to redo 10 different auto-draft payments and wait two weeks to get the new ATM card. Then you keep calling back, get a supervisor, they promise you it would never happen. Happens again in a few days - denying me from spending my own money at the same city in Dallas.

This fing bank is by far the worst of the worst and has been nothing but a worst nightmare. No comparison, no remorse in exposing this third world kinda service provider and so-called one of top three banks in the U.S. I dont know how the F this bank is still serving people. If the leadership of this bank is seeing my review, they are clueless whats going on with the failure on every level of serving their clients.

Such a freaking embarrassment of using the word Bank of AMERICA.

Epitome of total nonsense compliance, risk versus customer focused banking system. They should be named Bank of the deep *** La La Land Nigeria.

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Cons:
  • Everything about this bank is a pain on your bottom

Preferred solution: Apology

User's recommendation: Close your account with BOA and give any other banks your business

Anonymous
map-marker Panorama City, California

The ATM at Turnpike took my Vero Visa card

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I went to the ATM at Turnpike Center put my Vero Visa card in the ATM and it never returned itMy my recommendation to any customers at the ATM and Turnpike is don't go there
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Iola T Xtc

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Verified Reviewer
| map-marker Bellevue, Washington

Status of money I owe BAC.

I ct remember my old acct number n I ct speak to customer service w/o the acct number. I owe BAC money n wd like to speak to someone about a chargers figure. My number is 203 809 ****. My name is Iola Taft.
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Michel H Tka

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Verified Reviewer

Inability to speak to a human

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I have been calling for 2 weeks now and I have not been able to speak to a representative (???) I have called several customer service numbers to no avail. I have requested several times for a call back and...nobody called (???) I wonder what is going on with one of the largest banks in the country? Is it in such bad shape that it cannot afford to hire people to take care of customers?Bank elsewhere
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Cons:
  • Zero customer service

Preferred solution: A CALL BACK

User's recommendation: Bank elsewhere

1 comment
Guest

I find this very hard to believe. I admit that there are times where the hold time was successive however every time I had to call eventually someone got in the line to help me.

Maclain Nyk
map-marker Fall River, Massachusetts

Trying to make payment with debit card that was blocked

Bank Of America - Trying to make payment with debit card that was blocked
Tried making a payment of$500. I approved the transaction it still didn't go through. Thats all I got
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Susan D Lor

House note

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Dont know yet trying to discuss account Get in order and on record Please call Thank you Susan Douglas for your assistant
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Pros:
  • Will work with you

Preferred solution: Balance current and pay off amt privately

Richard B Mpd

Failed to receive common banking service

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I attempted to have coin changed to dollars as I was making a separate deposit. I am a Wealth Management Customer presently residing in Fort Myers , Fl. Bank sent me to a grocery store. Their machine broken and may never be fixed. Called another Publix and was told they charge 10%. Solve this today for me
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Cons:
  • Unable to provide normal banking services to wm customer

Preferred solution: Solution to problem

User's recommendation: Never

Donovon Tzt
map-marker Santa Monica, California

My Cashier's Check stolen

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I am trying to find any information about the Cashier's check I purchased in BOA some time ago, NO One was able to help me. The employees of my local BOA just are not capable to do it, but I am not able to reach any 'live person' to talk to. It's unbelievable!! I have been a BOA customer more than 20 years and never experienced such a horrible service. There is no customer service in this bank anymore.
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User's recommendation: do not open an account in this bank!

Anonymous
map-marker Philadelphia, Pennsylvania

I’m making a complaint against Bank of America

Bofa individual process center about our Money wth Bank of America my Name is Shahidah Jefferson i been waiting in a answer since 5 months ago i call all the time and my papers still stuck on #3 since Nov 18 of last year i will like to file a complaint this is nt acceptable
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User's recommendation: Never go to this Bank

Anonymous
map-marker Bellevue, Washington

Problems with getting my money from claims

I filed a claim in jan 24 against open sky secured visa which i put 200 deposit in.. Me and open sky had a 3 way call earlier this week.. Yhe money was redeposited in boa...now boa has started giving me the run around again regarding my cash...i am tired of this...alla i want is my 200 back
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User's recommendation: Be very careful with the claims og boa

Zulfukar D
map-marker Milford, Connecticut

Zelle transfer problems

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I need to fixed this problem and no body help me so l dont like because dames my work I dont understand why ?
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Carlo C Igu

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Verified Reviewer

Have to cancel an appointment in Santa Rosa CA Steele Lane branch for 4:00pm today

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My name is Carlo Cadona . I have an appointment with the B of A in Santa Rosa, CA, Steele Lane branch, at 4:00pm today. I tried calling that branch, to cancel the appointment, but could not get through. So I went here. I dont think it should be do difficult to cancel an appointment. Especially with a huge, rich, prestigious bank like this one. You could really do better with this. Good day.
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KSm S

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Verified Buyer
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Verified Reviewer
| map-marker Plainville, Connecticut

To dispute a charge they originally declined then let go through

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Bank Of America - To dispute a charge they originally declined then let go through

I signed up for a 60 day trial of Avast security online and was charged 82.86 to my debit card Bank of America declined the charge and sent me a text saying so,and to call the number provided in the text. I called the number and talked with a representative of boa about the charge from Avast and was assured by the boa representative that I would not be billed again by Avast.

A few days later on September 5th I was charged 82.86 a second time from Avast and contrary to what I was told boa let the charge go through. And now won't do anything to help. boa gave me a number for Avast to call that is no longer valid. So, boa declined the first charge, told me about it, agreed to decline any further charges from Avast and then turned around and let Avast charge me for what I think is just about the worst PC security available as they charged me 82.86 and keep showing me pop ups to buy more because nothing is encluded with the 82.86 subscription not even a simple scan.

So,now I've been ripped off twice, I got a lousy product from Avast who won't refund me without some number they need and isn't provided in anything they sent me.

And by bank of america for letting Avast charge me the second time. Even though I spoke with them about what happened with Avast antivirus.

.

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User's recommendation: Stay far away from Bank of America and Avast antivirus

Jerzie Uzg
map-marker Hazel Park, Michigan

Add two accounts to online app

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Bank Of America - Add two accounts to online app
Bank Of America - Add two accounts to online app - Image 2
No one called me, I Had a feeling that would happen, so I just let it go through it fill out the information online and wait to call again this time were going to Google everything just to get the contact list to call you guys back
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User's recommendation: Of course

Paula C Wxp

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Verified Reviewer
| map-marker Corona, California

Financial hardships

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EDD Bank of America is withholding my funds made a claim and they keep stringing me along with the fact they know that they owe me the money I lost out on a lot of things because of this and lost a lot of things as well

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User's recommendation: There’s really nothing I can really recommend for future customers