Bank Of America
Reviews and Complaints
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Verified Reviewer | Colleyville, TexasATM Card Charges Declined
Bank of America has the worst fraud detection system and worst of the worst customer support. Hands down.
This is from my three decades of experience on dealing with many banks. I buy a meal at McDonalds and in 5 minutes buy another meal in Chick-Fil-A for the other hungry kid returning from a practice with only one card in the pocket. They decline my charge without giving any explanation and never give an option to approve or deny the charge through the BOA app. I have every single fraud notification turned on from their app.
It does not matter. This has happened like 20 times in the last few months. Theres enough fund in my checking account, I have a pretty decent corporate America job. It does not matter, they get pleasure on embarrassing the customer by not letting them use their own freaking money when they are waiting at the long line with a hungry 5-year-old kid.
Then you call their dreaded customer support. Wait on the line for 30 minutes. Derrick and a few other fraud specialists are great on hanging up on customer. BOAs fraud specialists are eating their own *** No empathy, no understanding of customers valuable time, they think everyone who is calling them is a fraud.
This fraud department dude cancelled my ATM card two months ago without giving me an explanation when I called to dispute ONE charge for the service that I cancelled and the company was still charging me. Fraud specialist *** I had to redo 10 different auto-draft payments and wait two weeks to get the new ATM card. Then you keep calling back, get a supervisor, they promise you it would never happen. Happens again in a few days - denying me from spending my own money at the same city in Dallas.
This fing bank is by far the worst of the worst and has been nothing but a worst nightmare. No comparison, no remorse in exposing this third world kinda service provider and so-called one of top three banks in the U.S. I dont know how the F this bank is still serving people. If the leadership of this bank is seeing my review, they are clueless whats going on with the failure on every level of serving their clients.
Such a freaking embarrassment of using the word Bank of AMERICA.
Epitome of total nonsense compliance, risk versus customer focused banking system. They should be named Bank of the deep *** La La Land Nigeria.
- Everything about this bank is a pain on your bottom
Preferred solution: Apology
User's recommendation: Close your account with BOA and give any other banks your business
The ATM at Turnpike took my Vero Visa card
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Verified Reviewer | Bellevue, WashingtonStatus of money I owe BAC.
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Verified ReviewerInability to speak to a human
- Zero customer service
Preferred solution: A CALL BACK
User's recommendation: Bank elsewhere
Trying to make payment with debit card that was blocked
House note
- Will work with you
Preferred solution: Balance current and pay off amt privately
Failed to receive common banking service
- Unable to provide normal banking services to wm customer
Preferred solution: Solution to problem
User's recommendation: Never
My Cashier's Check stolen
User's recommendation: do not open an account in this bank!
I’m making a complaint against Bank of America
User's recommendation: Never go to this Bank
Problems with getting my money from claims
User's recommendation: Be very careful with the claims og boa
Zelle transfer problems
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Verified ReviewerHave to cancel an appointment in Santa Rosa CA Steele Lane branch for 4:00pm today
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plainville, ConnecticutTo dispute a charge they originally declined then let go through
I signed up for a 60 day trial of Avast security online and was charged 82.86 to my debit card Bank of America declined the charge and sent me a text saying so,and to call the number provided in the text. I called the number and talked with a representative of boa about the charge from Avast and was assured by the boa representative that I would not be billed again by Avast.
A few days later on September 5th I was charged 82.86 a second time from Avast and contrary to what I was told boa let the charge go through. And now won't do anything to help. boa gave me a number for Avast to call that is no longer valid. So, boa declined the first charge, told me about it, agreed to decline any further charges from Avast and then turned around and let Avast charge me for what I think is just about the worst PC security available as they charged me 82.86 and keep showing me pop ups to buy more because nothing is encluded with the 82.86 subscription not even a simple scan.
So,now I've been ripped off twice, I got a lousy product from Avast who won't refund me without some number they need and isn't provided in anything they sent me.
And by bank of america for letting Avast charge me the second time. Even though I spoke with them about what happened with Avast antivirus.
.
User's recommendation: Stay far away from Bank of America and Avast antivirus
Add two accounts to online app
User's recommendation: Of course
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Verified Reviewer | Corona, CaliforniaFinancial hardships
EDD Bank of America is withholding my funds made a claim and they keep stringing me along with the fact they know that they owe me the money I lost out on a lot of things because of this and lost a lot of things as well
User's recommendation: There’s really nothing I can really recommend for future customers
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I find this very hard to believe. I admit that there are times where the hold time was successive however every time I had to call eventually someone got in the line to help me.