Bank Of America
Reviews and Complaints

So I purchased some bitcoin mining App on google play, The app kept quitting (I purchased a 12 month subscription), Which I assumed would run for twelve months, And supposedly I purchased it on sale, instead of 1200it ended up being 363.36, I also purchased a couple little packages under a hundred dollars. Those quit working also.

Now they all show expired, so they don't even run anymore And that was only after like a week or two. They're supposed to have 24/7 Customer service yet I have to email them through their site. And they don't get back to me for days. So assume and believe it to be a scam, Not to mention the fact that when it was working.

There's no way. I was ever gonna recover the money that I spent even at the sale price. So falty advertising, Bad apps, Wanna email the company. They said that things weren't working because of hackers and something else that wasn't good..

So I wanted to refund. And I asked for this refund like two days after purchase. Will bank of america since I couldn't get a hold of the crypto place, I initiated a charge back in which they denied a originally. A couple days ago didn't really give me a good reason and It already shows me funder that Google Play.

But they say my financial institute denied Processing the refund. So you would think that Bank of America would have a message center that you can communicate with them on. But they don't for businesses So I have to pay for faxes to go to them, And it's taking forever as a small business. I need that those funds to operate.

I've never had a bank. Take this long for charge back and refuse to give temporary credit.

We opened a new business account on 4-18-24 at 110 E John Carpenter Fwy Irving, Texas. The banking agents were so nice and helpful, they made us feel at home immediately.

Thank you.

Unfortunately, It was the back office who denied us contract thus violating our right to conduct lawful business. We found out when we tried to use our new debit cards, and discovered the new account was frozen on 18th. There was no notice or explanation. Called the same day, to customer service and told the cash deposited would be mailed by check to business location.

Then followed up on 22nd and told could not verify who we were and to come into office to pick up funds. Arrived at financial center and told could not pick up funds. Also that new account would not be closed until 23rd. Banking agent connected us to closure department over the phone and told they would only send check even though B of A deposit agreement allowed for pick up of funds if they closed account.

During the exchange We were talked down to and laughed at and given false names such as "Daniel Torres" whom does not exist.

So far We have had to wait for 17 days and this put us out because it was our funds necessary for travel.

This caused us emotional distress and financial elder abuse. We have been delayed without explanation, victims of identity theft and this has caused us time and money (hotel accomodations etc.) amounting to 1000 dollars per day because our business has been put on hold until we reach our point of origination, California.

I had to change your phone number. Since my SIM card had been swapped, I was locking and unlocking my debit card for safety.

I called B of A to give them my change of phone number, then locked my card. I am a 71-year-old senior, suffer from PTSD and depression, and most importantly, had suffered two severe falls in one year, so I depended on Uber and Lyft in addition to my medical rides. In March 2024, I was several miles from home and found myself stranded because my card was locked and could not be unlocked after hours on the phone with customer service. I explained that I was stranded and was afraid to take public transportation because of my health.

Nothing I said compelled them to unlock my card. I took the train and two buses to get home. I was terrified. It was late evening.

I got off at Universal, the wrong stop. I was crying, and cold, and very upset that I had no access to my money.

Three weeks later, a woman younger than I was, was stabbed and killed at the very Universal stop that I got off at. This incident has left me so stressed that I will no longer get on trains or buses.

I got my husband to get us an Alaskan Airlines credit card that gives you 60,000 miles if you spend $3000.00 or more. We spent about $3100.00, and they refused to give us our 60,000 miles because they said the promotion expired about 10 days prior and we were $15.00 short.

We paid Bank of America over $3,000 for our bills. Actually, we spent over $3100 in approximately 3 months. They were dishonest from the start – they never sent us information about how to get our 60,000 miles. We just had to spend as we could.

They sent us information about the interest rate and such, but just left out how to get our 60,000 miles. What a scam. My husband got an email from Terrye Williams in the Corporate Complaint Department at Bank of America. I called her four times, emailed her at least three times, and my husband emailed her once telling her to talk to me and help me.

She ignored every single attempt for us to reach her. We called/emailed her for help eight times, and she simply discriminated against us and ignored us. Absolutely no one at Bank of America will help do the honest thing and give us our points that we earned — they just used us to get them money for charging things on their credit card. We're so disappointed – DO NOT USE BANK OF AMERICA.

If you want a good credit card, American Express, Capital One, Discover, Chase, and Wells Fargo are honest credit cards. I'll never use Bank of America again.

It's a fraudulent company – they make promises and don't provide the details. Terrible people.

If you don't already have a relationship with Bank of America, I strongly recommend that you not initiate one.

I have been a customer for more than three years. It was a huge hassle changing banks for my personal and business account.

I don't want to endure that again, so I am kind of glued to Bank of America.

However, if I had known how poor they are in so many regards, I never would have switched to this bank.

Their technology -- website and mobile -- is horrible. Technology is my business, and I have been involved in designing and testing computer systems for nearly 50 years. Whoever is in charge of Bank of America's customer user experience (UX) should be fired for cause.

Their corporate structure is divided into teams which support business customers and teams which support individual customers. If you have your own business and have your business and individual accounts at this bank, you are likely to experience all sort of problem.

Those problems begin with getting conflicting information from the banks two teams.

One team will tell you one thing to do. The other team will give you conflicting instructions.

I ended up with FIVE usernames to log into one or both of my two (2) accounts. FIVE (5) logins for TWO (2) accounts. This was how they told me to meet my needs.

On December 27, after about two hours on the phone -- including lengthy wait times during multiple transfer -- the last person told me that I only needed one login to meet all of my needs.

That person deleted the four (4) logins which (I was told) were unnecessary and causing problems.

Today, January 2, it was clear that person was clueless. I spoke with four (4) different people over the course of two hours. That is two hours that I am not making any money. One person had a solution.

He wanted to add back one of the deleted logins! That did not work. So, I was transferred again -- another long wait -- and that person said that I needed to add back another of the deleted logins and remove the login that the first person resurrected!

I think that things MAY be sorted out now. However, it is clear that the "associates" you speak to at Bank of America are very poorly trained.

Today, when I told a supervisor on the individual support team about the series of problem I have had over the past week -- including three and a half hours on the phone -- he said that he can deal with training issues on his end (individual accounts), but he has no access to do anything about the business support team.

This is why Bank of America is horrible.

There appears to be no mechanism that exists, that their employees are aware of, or that their employees are willing to use to make sure that their employees are coached and retrained when they screw up.

So, at Bank of America, there is no way that the individual account team and the business account team can work to make sure that both teams are well trained and do not waste customers' time.

I am sending a copy of this to the CEO of Bank of America. My guess is that I will not get a meaningful response.

I am confident that they will not reimburse me for 3.5 hours of my time wasted due to their organizational problem or the inappropriate actions which their poorly-trained staff took.

Again, if you don't already have a relationship with Bank of America, avoid one just as you would avoid a serious communicable disease. There are better choices.

in November of 2023 I put in a dispute of a charge of 348.99 at first I received a letter from bank of america siding with me for the full amount of 348.99 after I sent photos to bank of america of how my grandson was hurt on Christmas eve with a merchant who I tried to reason with for the amount the merchant refused so I called bank of america to dispute the claim my grandson suffered a broken nose due to a product the merchant was selling bank of america said the merchant had y0 days to respond the merchant did not 5 months later bank of america charged me the full amount after I received the letter from bank of america I closed out my credit card with a $8000.00 credit limit if bank of america can't stand by me the consumer at first they did but sided with the merchant 5 months later I need your help the money was going to the bills for urgent care I am so angry at bank of america siding with a merchant who is not responsible at all of the products they are selling to young people on line!!!

I accidentally signed up for the wrong diet site, I was billed for 4 different payments. I received only three of the charges and to this day I have called over four times about this 19.95 charge and still get a different answer every time.

I went to Chase Bank and informed them of these transactions and that I was having problems with Bank of America. They informed me if you did not receive the services you paid for it definitely should be reimbursed to you. After today, I am writing off the $19.95 and decided to tell the world about the worst bank in it, is, with out a doubt, Bank of America.

Do not trust this bank. They will lose your money and they are rude to all of their customers.