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Bank Of America - Customer Care Review from Framingham, Massachusetts

2.7
Details
Bank Of America - Customer Care Review from Framingham, Massachusetts
9th in a line of 12. This happens every day. 2 tellers and the management standing around watching. It takes 15-30 minutes to get to the counter. Unacceptable customer service. When you get to the counter, service is great but this is the new normal. Not enough staffing for times they KNOW are busy. Snap out of your cheapness bank of america
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Review
#872754 Review #872754 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Pros
  • Quality of service once i got to a teller
Cons
  • Long lines
Reason of review
Poor customer service
Bank Of America Banking Service Review from Murphys, California
Bank Of America Banking Service Review from Murphys, California
So I deposited $4000 cash and have a deposit slip. This morning my BOA account is overdrawn. They processed it as a withdraw. BOA admits their mistake but won't fix my account immediately. They tell me they will call and update me of the status by 5:00...Thats customer...
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2 comments
Anonymous
#1231909

Yeah BOA put the screws to my town as well. They up and closed at the end of August.

Here's the problem the nearest BOA ATM is 9 miles from my home.

I'm on the hoof so that's a walk I'm not taking, but it sure dose turn my crank that I must pay a fee to get my loot from closer more convenient places. IMO they don't care about the average joe they care only for BIG MONEY costumers.

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Review
#870777 Review #870777 is a subjective opinion of poster.
Service
Bank Of America Banking Service
Reason of review
Problems with payment
Bank Of America - Cashier check of $120,000 to pay my HELOC, used to debit my account for $120,000 7 days later
Banker/VP Hayward,CA Branch approached me 73 yrs old lend money to her customer guaranteed by her and BofA, $120,000. A month later it was paid off with a cashier check, and Heloc account's balance down to zero. 7 days later same cashier check was RE-USED to...
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Review
#768688 Review #768688 is a subjective opinion of poster.
Product
Bank Of America Account
Reason of review
Fraud, forgery, by BofA employee
Loss
$120000
Preferred solution
Let the company propose a solution
Tags
  • Banking scams
  • Bank teller
  • Bank of America are Thieves
1.0
Details
Bank of America has not refunded money owed 6 weeks after processing payment twice
I have a Bank of America credit card. This summer they double processed a payment for over 13000 dollars. This was on Sept 6th. Finally on Sept 18th they admitted the error and agreed to transfer the funds back to me. But they made a mistake on the transfer so I never...
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Review
#717573 Review #717573 is a subjective opinion of poster.
Cons
  • Customer service
  • No reconsideration offered
  • Unneccessary delays
Reason of review
Poor customer service
Loss
$13000
Preferred solution
Full refund
Featured
2.0
Details
It is hard to comprehend that I have been seeking help from Bank of America for nearly FORTY FIVE (45) months now. They deserve the vote they got last year as one of the worst American Companies and they are STILL doing the same things along with flagrant, negligent...
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2 comments
SteadfastNorfolkTerrier
#1689374

I agree they r the worst customer service I've ever dealt with. Spent hours and hours gathering info for them and many months later they can't help me.

Waste of time. And to top it off I still get my HELOC bill in my dead husband's name who made me sign up for this Royal reaming in the first place, and they call and ask for him still.

He died in 2011, Sent a copy of his death cert when I was sending all that to them but they don't pay attention I guess. What a waste of time

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Review
#707407 Review #707407 is a subjective opinion of poster.
Service
Bank Of America Loan
Cons
  • Customer service is fraudulant
  • Everyone else
Reason of review
Poor customer service
Loss
$950000
Preferred solution
Deliver product or service ordered
1.0
Details
Bank Of America - Letter request via e-mail
i called customer service asking for any statement or letter from the bank shows my current account balance on it , cause I'm buying a house and the lender need this document. After 3 hours talking and chatting with all Bank of America's department no one helped me...
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Review
#697419 Review #697419 is a subjective opinion of poster.
Product
Bank Of America Account
Cons
  • It worse experience ever i hate their customer service
Reason of review
Poor customer service
Preferred solution
Plz give more knowledge to the customer service and make them be helpful this is our money that we calling about not yours, so imagine when somebody don't let u get what you own!! ridicules
Tags
  • email complaints