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Verified Reviewer New Reviewer

Wanted to ask account questions

2.8
I dont have an account yet. I was forwarded to Fraud Department. I want to find out about transfer policies. My husband and I have a clothing business in Asaba Nigeria. We often send each other money via transfer or bitcoin. My current bank, Chase, doesnt allow bitcoin purchases or wire transfers to Nigeria. I need a bank that does.

User's recommendation: Don’t try to call BofA if you don’t have an account.

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#3010476 Review #3010476 is a subjective opinion of poster.
Pros
  • Convienent locations
  • Many branches
  • Online ability
Cons
  • No representatives without an account
  • Long wait
  • No results
Preferred solution
Let the company propose a solution
New Reviewer

Información sobre mi cuenta

2.5
Update by user Oct 06, 2021

Yo habría esta cuenta en Orlando Florida y ya cuenta esta cerrada y quiero volverla habría la

Original review posted by user Oct 06, 2021
necesito reaccionarcionartIVirginiarkansas se reunióroI señalnta Dedmi ustedes mi tarjeta Delawarebipara
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#2944475 Review #2944475 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Preferred solution
Reactivar mi cuenta de ustedes
New Reviewer

They over charged my account

3.2
Trying to figure out my my account show an over draft they suppose to have cancelled out that payment cause they told me it didn't go through I will need to go to the store and make the purchase I did so I don't understand they charge my card twice f
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#2936589 Review #2936589 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Preferred solution
This over draft off my account

Customer service

3.0
I opened the business account i didn't receive deposit bag neither a check book i was told you will receive it by mail it's more than a month and I m still waiting for it
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#2906122 Review #2906122 is a subjective opinion of poster.
Location
Baltimore, Maryland

Wait time for Preferred Customers is ridiculous

2.6
Every time I call customer service I am put on hold for a minimum of 15 minutes. Usually more. I am a preferred customer. Shouldnt we get more respect.
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#2889414 Review #2889414 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Excessive penalty fees

2.5
I feel sick that I had to close my Alaska Airlines Bank of America credit card. I've had it for decades. My wife is very un-savvy about finances and made a series of small transactions on Venmo where she used the credit card to buy things. There were 54 transactions in total at a $10 fee per transaction. $540 in fees. They were unwilling to budge an inch to keep my business. This was a good business with in the past. Unfortunately no more.

User's recommendation: Take your business elsewhere, perhaps a credit union.

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1 comment
#2056015

"keep my business" As if your "business" means anything to them or anyone else.. This isn't the 80's when companies will jump through hoops to "keep your business.""

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1 0
ID
#2816692 Review #2816692 is a subjective opinion of poster.
Product
Bank Of America Credit Card
Pros
  • Large footprint
Cons
  • Unwilling to lower penalty fees
Loss
$540
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

Their Failure to Answer Phones

2.5
My branch in Claremont, California does not answer the phone. They expect me to make an appointment, get in a car, drive, park, sit in one of their lobby seats, and wait for an appointment, walk to my car, and drive home to deal with something that would take a one minute phone call or a two minute e-mail on their part. Dealing with them is pure ***
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3 comments
#2053611

That is correct.. They're busy with customers IN the branch, so stop calling. This may be a shock, but other customers are needing help as well.

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3 0
#2053622
@PissedConsumer2053611

It is not impossible to assist customers in person and on the phone.

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0 1
#2053626
@Linda V Qdo

Then get a job there and things will be perfect. When someone is waiting on me certainty don't want them on the phone with a bus wreck like you.

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1 0
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ID
#2813563 Review #2813563 is a subjective opinion of poster.
Location
Claremont, California
Pros
  • Many branches
Cons
  • Everything else - contempt for the customer
  • Everything else
Preferred solution
Let the company propose a solution

Holding funds

3.3
I gave Bank of America, Reno a certified check from Wells Fargo because B of A held the 2nd trust deed on a property and I assumed that I could pay off the balance there. First they said that there would be a four-day hold on releasing any of the funds even though the deposit was a certified check! When I went in on the specified day they said "the back room" had extended the hold for seven days without notice! Furthermore they wouldn't take the payoff there, but I had to mail it in; they did provide an envelope. I have been a customer since 1994, although my balance was low at the time.

User's recommendation: It's time to get out of B of A.

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#2591632 Review #2591632 is a subjective opinion of poster.
Location
Reno, Nevada
Preferred solution
Apology
New Reviewer

Unknown charge on my Bank o. Am. account ...6999

3.3
I found a Charge of $285.00 on my account Bank o. Am. ending 6999 which I have am not ordered you orde: CD ID xxxxx9885

User's recommendation: I am not your customer.

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#2583608 Review #2583608 is a subjective opinion of poster.
Location
Venice, Florida
Loss
$285
Preferred solution
Full refund

Statements

3.0
WtfI got an email from the bank saying my "mail...ie, statement(s) could possibly be delayed due to the delays in the Postal Service. In reality, Bank of America wants everyone to get their statements vi email. I happen to like having a statement in my hand, and with...
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1 comment
#1972700

No one cares...

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#2380127 Review #2380127 is a subjective opinion of poster.
Location
Vero Beach, Florida

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Verified Reviewer New Reviewer

Phone system won't allow me to make my mortgage payment

2.6
Update by user Sep 13, 2020

It's gotten worse now you can't get through because of high call volume. The only way for me to make my payment is to go the bank teller and hand her my payment.

What a fiasco! I'm considering obtaining a new mortgage from a more customer friendly bank.

Original review posted by user Aug 14, 2020
I have been trying to make my mortgage payment for the past 2 weeks via phone and after going through all the prompts it says I can't complete my payment at this time. Are we back to the l age before computers, how in the 21st century can it take weeks to update your system? I believe you are mucking up this process in order to force your customers to use online banking.I won't do it! I will refinance my mortgage at another provider if you continue to force customers to your will.

User's recommendation: Use a smaller bank for your banking needs because BOFA doesn't care about individuals.t.

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#2116557 Review #2116557 is a subjective opinion of poster.
Service
Bank Of America Loan
Preferred solution
Finish your :"upgrade" quickly and update your phone prompts back to they way they were and stop forcing customers to bank the way you want it.

Horrible customer service

3.0
Bank Of America - Horrible customer service
Bank Of America - Horrible customer service
I have now been on hold for over 2 hours waiting for claims dept. This is such bad business!!! Whoever is running the claims department needs to be fired!!!? I have a few screen shots of wait times.. I was ( accidentally) hung up on during the wait period.. so the photo does not show full wait times... disgusting !!!

User's recommendation: Find another bank !!!

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#1960440 Review #1960440 is a subjective opinion of poster.
Location
Elkton, Maryland

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Verified Reviewer Junior Reviewer

Unable to email my complaint directly to anyone with Responsibility

2.8
Update by user May 28, 2020

Dear Bank of America,I understand why you would like me to "Go Paperless." I really do. You would prefer to save on postage and since I like a paper trail for all my transactions, you would prefer that I use my own printer and paper to create hard copies.Well, I do not choose to Go Paperless, and I am annoyed by your repeated demands that I let you know what my preference is.And I do not care for your heavy-handed way in which I must convey my strong desire to NOT GO PAPERLESS.So, you can respect my choices, or you can continue to annoy me with your unwanted and unwelcome email demands to remind you that I DO NOT CHOOSE TO GO PAPERLESS.Time was, your Harbor City branch was convenient, and the only nearby bank around; that has changed in recent years with the opening of a Chase bank even closer.

So, stop annoying me, or I will change banks and you will lose the income stream that my keeping thousands of dollars in my checking account generates for you.Please consider this as PUTTING YOU ON NOTICE.

I AM FED UP WITH YOUR ANNOYING REQUESTS TO GO PAPERLESS. WHAT PART OF "NO" DON'T YOU PEOPLE UNDERSTAND?-Ted Rubenstein

Original review posted by user May 28, 2020
Annoying emails about "Going Paperless"
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#1953574 Review #1953574 is a subjective opinion of poster.
Product
Bank Of America Check
Pros
  • Convenient
Cons
  • Unable to directly email anyone in authority of customer service
  • Frequent and annoying go paperless email
Preferred solution
Apology

Monitor your profile

2.6
I received an email telling me a new debit card was being sent to a house we sold 3 years ago. My husband tried calling customer service. The phone bot said a code was being sent to his B of A app but the code never arrived. When he finally got through to a human he was told he had "made the wrong choice". My husband responded that he wasn't offered a better choice. The rep dropped the call when he tried to transfer to the correct department. My husband called back and after another 18 minutes on hold he reached someone who told him he needed to be talking to the Small Business department. At least she was able to transfer the call. We finally learned that even though we had the correct mailing address on file for the account, our old address was still attached to the debit card. How could that be? The card had to be canceled (since it had already been mailed.)
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1 comment
#1837394

Sounds like BoA all right. They just don't care about their own business and CERTAINLY make it hard to get in touch with them by having such long hold times and menus that oddly enough never are the same from one call to the next.

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#1785965 Review #1785965 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Bank Of America Customer Care

Find another bank.

3.0
After being with BofA for over 3 decades...they have in recent months/years become way too sensitive to potential security risks and fraud protection to the point where I never know when and where my debit card is going to be declined or locked for what they consider...
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3 comments
#1837397

Yep - their head of I.T. is lazy is what it means. They're all for making their OWN jobs easier while making the customer jump through a bunch of hoops just to make a payment, then when that causes an issue, they don't address it, don't help you, and frankly with the long wait times they make it seem like they don't want to hear from us at all....

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#1785051 Review #1785051 is a subjective opinion of poster.
Location
North Las Vegas, Nevada
Product
Bank Of America Account