I would not recommend this card to anyone. The customer service wait time is 20- 30 minutes (I took a picture of the waiting time), you don't get any help and you get no as an answer for all questions or requests.
I disputed a charge for the first time in 17 years and provided documentation and they denied it. If charges are not yours or you provide documentation you are still liable. I opened disputes with chase/citi never had this issue. Many people on Customer Affairs had this issue.
It might be part of their internal processes. I asked for a copy of the customer rights and didn't receive it.
It is not the same quality service that it used to be. I closed my credit card and there are so many better rewards credit cards.
Product or Service Mentioned: Bank Of America Cash Rewards Credit Card.
Reason of review: Poor customer service.