Not resolved
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
0 comments

I would not recommend this card to anyone. The customer service wait time is 20- 30 minutes (I took a picture of the waiting time), you don't get any help and you get no as an answer for all questions or requests.

I disputed a charge for the first time in 17 years and provided documentation and they denied it. If charges are not yours or you provide documentation you are still liable. I opened disputes with chase/citi never had this issue. Many people on Customer Affairs had this issue.

It might be part of their internal processes. I asked for a copy of the customer rights and didn't receive it.

It is not the same quality service that it used to be. I closed my credit card and there are so many better rewards credit cards.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
You May Also Like