I called BOA Cust Serv (800-432-1000) to dispute a $25, "Advantage Monthly Maintenance Fee" that suddenly popped up in my checking account which has over $4K balance (greater then min required). I had to wait for 15 minutes to get to an agent. "She" was as dumb as a board, after putting me on hold 3 times and can't explain why I was being charged the fee. She did agree to remove it however. I said these fees will be automatically charged again next month by your computer if you don't fix whatever the issues are. She went quiet on that one. So I said would you kindly find out WHY it was there to begin with. She grew agitated and said "please hold", then just hung up on me.
I thought that was ridiculous and called back. Now the wait is 30+ minutes.
WHAT KIND OF CUSTOMER SERVICE IS THAT??!!
THEY HAVE BEEN SO BAD FOR YEARS, I CAN'T TAKE IT ANYMORE!!
I will move my personal, as well as 3 business accounts to banks that will happily service me THANK YOU!!
Product or Service Mentioned: Bank Of America Checking Account.
Reason of review: Poor customer service.