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I called BOA Cust Serv (800-432-1000) to dispute a $25, "Advantage Monthly Maintenance Fee" that suddenly popped up in my checking account which has over $4K balance (greater then min required). I had to wait for 15 minutes to get to an agent. "She" was as dumb as a board, after putting me on hold 3 times and can't explain why I was being charged the fee. She did agree to remove it however. I said these fees will be automatically charged again next month by your computer if you don't fix whatever the issues are. She went quiet on that one. So I said would you kindly find out WHY it was there to begin with. She grew agitated and said "please hold", then just hung up on me.

I thought that was ridiculous and called back. Now the wait is 30+ minutes.

WHAT KIND OF CUSTOMER SERVICE IS THAT??!!

THEY HAVE BEEN SO BAD FOR YEARS, I CAN'T TAKE IT ANYMORE!!

I will move my personal, as well as 3 business accounts to banks that will happily service me THANK YOU!!

Product or Service Mentioned: Bank Of America Checking Account.

Reason of review: Poor customer service.

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Anonymous
#1511481

On behalf of BOA I do wish to apologize, it’s not that the $25 fee matters to us, we just don’t care for people very much (including you). I hope you have an excellent holiday and continue to bank with us

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