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my card is MISSING!!! I DON'T know when it was last used and i don't know what happened to it but it's always in my wallet and it's not there.

Could've been stolen or could be lost at a vendor that didn't notify me. either way, i've been on hold with bank of america fraud and customer service on two different phones If i hear, "YOUR CALL IS IMPORTANT TO US " ONE MORE TIME...... IVE BEEN ON HOLD FOR 40 MINUTE AND COUNTING.

WHY DON'T YOU HIRE MORE PEOPLE AND STOP CUTTING JOBS IN ORDER TO INCREASE YOUR PROFITS MAYBE PROFITS WOULD BE HIGHER IF YOU HAD BETTER SERVICE. I'VE NEVER BEEN SO FRUSTRATED AND THIS WOULD NEVER HAPPEN WITH AMERICAN EXPRESS!!1

Product or Service Mentioned: Bank Of America Customer Care.

Reason of review: MISSING CARD NO REPLY ON PHONE CAN'T FIND OUT WHAT CHARGES HAVE BEEN INCURRED OR STOP MY CREDIT CARD OR OPEN A NEW ONE. WHO KEEPS THEIR CUSTOMERS ON HOLD FOR AN HOUR AND STILL COUNTING ON A FRAUD LINE!!!!!.

Preferred solution: Let the company propose a solution.

Bank Of America Pros: Quality of service once i got to a teller.

Bank Of America Cons: Cuctomer service.

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