Contact Bank Of America Customer Service

Bad no help. Kept getting hung up on.

Had to find a bank 50 miles away to get help. I will never use bank of America again!

90% of my interactions with Bank of America are terrible. They have worked hard to improve security that it now treats customers like criminals.

When I used to have a fraud issue, they would quickly review and respond. Now, they seem to automatically deny based on a different algorithm, such as it couldn't possibly be fraud because you shop there. They seem to have adopted the insurance mindset of deny, deny, deny until someone fights back. Telephone support is filled with children who have no problem-solving skills, and when you ask to speak to a manager, they refuse.

I live somewhat remotely, and I had so many problems with fraud on my account that they made me go into a branch office to get my card reactivated. (I bought tickets to Scotland). By the way, that purchase failed, so I used my American Express card, which has amazing customer service still. When I went into the bank, they now have a habit of sitting in their offices chatting about social things and make you wait until they call you in.

Customer care has gone out the window. To someone who has been taught solid skills in how to problem-solve and having the ability to make unhappy customers reasonable and then happy, this is mind-numbingly agitating. But I kept my mouth shut, smiled, and didn’t complain. The woman who helped me was sufficient.

Then she asked me how the service was. I told her that I have only had one good customer support experience at BofA over the +10 years I have been with them. She asked if it was phone support, and when I said yes, admitted that they hated to work with telephone support as well and the bank is expected to get rid of her position soon. I was not only visiting BofA to reactivate my card but to withdraw money to walk across the street and open an account with the local credit union so I could secretly transfer my account.

I did not disclose this because banks have a mindset nowadays that they need to manage your money for you. The manager, who was a young sneering woman, watched me the whole time with the first banker all the way to the counter to withdraw some money to open my other account.

I will never bank with BofA again, even if they fix their terrible culture. My credit union has been great, quick, and helpful so far, so crossing my fingers this persists.

After a back and forth between Customer Service, Fraud, and Accounts, I was redirected back to Customer Service. Fortunately, I was connected to a Cheryl (who said she was familiar with the Pacific Northwest).

She was very persistent, polite, and helpful in trying to help. All, I can say is that she is a keeper.

I have been dealing with identity theft happening to me and when I talked to the customer service manager t the bank on poplar Chyna she was very nice. The customers service people said "identity theft" was my fault then began to ridicule of my life. I would never recommend this bank.