Contact Information

Bank Of America Phone Numbers

Toll-Free Number:

  • (800) 933-6262 Online Banking Tech Support

Auto Loans:

  • (800) 215-6195 Existing customers
  • (844) 892-6002 New customers
  • (866) 345-1248 TTY/TDD

Customer Service:

  • (877) 366-1121 ATM or debit charges
  • (800) 688-6086 Automated ans Spanish support
  • (704) 386-5687 Executive Customer Relations
  • (800) 432-1000 General information, Lost or stolen ATM or debit card or checkbook, Opening an account
  • (800) 218-9946 Neighborhood builders, Student leaders, Local grants, Volunteer grants
  • (800) 933-6262 Online Banking Tech Support
  • (800) 732-9194 Report a lost or stolen credit card
  • (844) 401-8500 Report a problem with an ATM
  • (800) 288-4408 TTY/TDD

Customer Service International:

  • (757) 677-4701 Credit card issues (cell phone roaming charges may apply)
  • (315) 724-4022 International (cell phone roaming charges may apply)

Insurance & Protection:

  • (800) 718-6710 assistance with an existing account
  • (800) 992-3200 Health Benefit Accounts (HSA, FSA, HRA)
  • (866) 817-2836 Life Insurance and Accident Insurance
  • (800) 305-5109 TTY/TDD

Joe Martin Scholarship:

  • (800) 537-4180 For Bank of America employees and retirees only

Mortgage & Home Equity:

  • (800) 934-5626 Existing home equity accounts
  • (800) 669-6607 Existing mortgages
  • (800) 779-3894 New home equity applications
  • (800) 270-5746 New mortgage applications

Small Business:

  • (888) 287-4637 General servicing questions
  • (888) 606-4545 Intuit Online Payroll support
  • (800) 430-7161 Merchant Services support
  • (866) 758-5972 Online Banking support
  • (866) 543-2808 Open a new account
  • (877) 270-1242 Remote Deposit Online support
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Corporate Office Address:

Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States

Other Info:

Hours of Operation:
Mon-Fri: 7am-10pm (local time)
Sat-Sun: 8am-5pm (local time)

Help in Social Networks:

Summary of Bank Of America Customer Service Calls

00:46 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Bank Of America to Ask about:

Employment Question:

  • “Credit and debit cards”

Staff Question:

  • “Branch manager”

Other Question:

  • “They holding my postal money order” , Review #1735020
  • “Because its not my fault. I dont understand why they send me a form talking about lawyers”
  • “Unresolved Matter with ZellePay App...ongoing” , Review # 1506986

Bank Of America Rating Stats

1.5 out of 5 stars
based on 442 reviews
See all 1493 reviews

Rating trend


Top Bank Of America Services

Mortgage, Customer Care, Loan Modification

Top Bank Of America Products

Account, Checking Account, Credit Card

Bank Of America Pros and Cons

Pros: Online ability, Many locations, Courteous agents, Previously reliable, Never had any issue until now

Cons: Customer service, No resolution available, Nobody to talk to for help, Overall failure for a good long term customer, No reconsideration offered


Bank of America is a multinational banking and financial corporation. It was founded by Amadeo Giannini in October 1904. Its headquarters is base in Charlotte, North Carolina, United States. Bank of America provides a broad range of banking and financial services. They include the following: consumer banking, corporate banking, mortgage loans, wealth management, credit cards, and many more. The corporation also specializes in insurance, investment banking, private equity, refinancing, and savings. There are 2 divisions: Bank of America Home Loans and Bank of America Merrill Lynch. Its subsidiaries are U.S. Trust, Merrill Edge, and Merrill Lynch. There are more than 4500 Bank of America locations worldwide.

Bank Of America reviews and complaints

Bank Of America is ranked 87 out of 921 in Banks category

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