Contact Bank Of America Customer Service

I have been trying to speak with an associate for 2 days!! I had a very bad experience with an associate at the Leesburg branch!!

She didn't know that BOA doesn't cash disability checks!! She ran my check through and on the back was the BOA stamp. She couldn't cash my check and she didn't sign it on the back and cross out the machine stamp, making it IMPOSSIBLE FOR ME TO CASH ANYWHERE!! NOW MY CREDIT CARD PAYMENT IS LATE!!

I NOW NEED AN EXTENSION UNTIL 12/7/24!! I CAN'T EVEN SPEAK WITH A LIVE ASSOCIATE!!

THIS IS UNACCEPTABLE!! PLEASE CALL ME IMMEDIATELY.
TERESA B.

For several months, the Bank of America app on my iPhone has shown a small red circle in the upper right-hand corner. The red circle has the number '3' inside it. On any other app with a red circle with a number in that location, it means that there is a message or notification waiting for me. For months, I have tried to see if Bank of America has a message for me. There are none.

I have called Bank of America support. The people I speak with are poorly trained. They do not listen. When I report this, they confirm what I have already told them: There are no messages waiting for me. Today, I decided to push this to resolution. I called, was put on hold for 20 minutes. Their recording — AS ALWAYS — said that they are receiving more calls than usual. That, of course, is a lie. A company cannot constantly be receiving more calls than usual all the time. It is a lie because the FACT is that they are understaffed for the typical number of calls they receive, and Bank of America's customers are subject to long wait times because Bank of America is understaffed. Apparently, this bank prefers to lie rather than tell the truth.

On my first call, after waiting 20 minutes, I reported the problem succinctly as I did above. There is a red circle showing three pending messages or alerts, but there are no pending messages or alerts. The person I spoke with told me that she could see no pending alerts — repeating what I had already told her. I asked her why the icon to open the iPhone app showed three pending messages. Her response was to repeat that there were no pending messages. Repeating that did nothing to answer my question.

The question is important because it is important to know when a message or alert is waiting to be read. The false number in the red circle (3) has been showing for many months. So, I have wasted my time logging in to make sure whether there is a new message. That, of course, is a waste of my time. It is like the story of the little boy who cried 'wolf.' Eventually, people start to realize that the boy cannot be trusted.

When the person who kept repeating what I had already told her was clearly not going to provide assistance, I politely asked her to escalate the call to a supervisor. She agreed to do so, and I was immediately disconnected. So much for customer service.

I called back. I explained what had happened, and I requested escalation to a supervisor. I was promptly connected to a supervisor who identified herself as Jasmine in South Carolina (employee ID 9W6TC). Jasmine was equally unhelpful.

I explained the situation. I asked her specifically what the little red circle with the number 3 in the upper right-hand corner of the Bank of America app icon was supposed to mean. Jasmine did not know.

Bank of America has about 212,000 employees, and apparently, there is no one I can speak to for the purpose of reporting that their app — a tool they provide to (supposedly) support their customers and save them money in the process — is broken.

There is no one whom a customer can speak with to confirm that the little red circle is supposed to identify unread messages or alerts. There is no one to provide this level of technical support to Bank of America customers. So, I am posting this here, and I am sending a copy to Bank of America CEO Brian Moynihan. Perhaps someone at that company gives a damn and will make sure that customer support deficiencies are addressed.

However, she was quick to say that I had no pending messages or alerts. I agreed with her. She actually repeated that multiple times during the call. I asked her to stop repeating what we had both agreed to be true.

She asked whether I had uninstalled and reinstalled the app. I confirmed that I had, in fact, wasted my time doing so. I told her that it did not fix the problem. Then I asked Jasmine to please transfer me to someone who could tell me what the little red circle was supposed to mean. Jasmine said that there was no one to whom she could transfer me to answer that question. Really?

The phone app is supposed to provide customer service and, in the process, save Bank of America money through automation. In fact, it is dysfunctional, it wastes customers' time, and Bank of America does not provide decent support for customers who encounter problems with the app that saves shareholders money.

This app provides customer 'service' in the same sense that a bull provides a cow with 'service.' If Bank of America gave a damn about providing true customer service, when a problem arises with their app, they would have staff to whom a customer could speak.

According to Jasmine, such people do not exist. So, my advice to potential new Bank of America customers is to find another bank — one that has people available who are eager to learn of inevitable technology problems and equally eager to fix them.

Bank of America does not provide such people.

We opened a new business account on 4-18-24 at 110 E John Carpenter Fwy Irving, Texas. The banking agents were so nice and helpful, they made us feel at home immediately.

Thank you.
Unfortunately, It was the back office who denied us contract thus violating our right to conduct lawful business. We found out when we tried to use our new debit cards, and discovered the new account was frozen on 18th. There was no notice or explanation. Called the same day, to customer service and told the cash deposited would be mailed by check to business location.

Then followed up on 22nd and told could not verify who we were and to come into office to pick up funds. Arrived at financial center and told could not pick up funds. Also that new account would not be closed until 23rd. Banking agent connected us to closure department over the phone and told they would only send check even though B of A deposit agreement allowed for pick up of funds if they closed account.

During the exchange We were talked down to and laughed at and given false names such as "Daniel Torres" whom does not exist.
So far We have had to wait for 17 days and this put us out because it was our funds necessary for travel.

This caused us emotional distress and financial elder abuse. We have been delayed without explanation, victims of identity theft and this has caused us time and money (hotel accomodations etc.) amounting to 1000 dollars per day because our business has been put on hold until we reach our point of origination, California.