Bank Of America Phone Numbers and Emails

Toll-Free Number:

  • (800) 933-6262
    Online Banking

Customer Service:

  • (800) 432-1000
    Account Changes
  • (877) 366-1121
    ATM or debit charges
  • (800) 215-6195
    Auto Loans Existing customers
  • (800) 688-6086
    Automated and Spanish support
  • (757) 677-4701
    Credit card issues (cell phone roaming charges may apply)
  • (888) 689-4466
    Estate Servicing
  • (315) 724-4022
    International
  • (800) 732-9194
    Report a lost or stolen credit card

Accounting/ Billing:

  • (866) 266-0212
    Credit Card

Business Customer Service:

  • (888) 287-4637
    General servicing and PPP support
  • (800) 430-7161
    Merchant Services support
  • (866) 758-5972
    Small Business Online Banking support
  • (866) 543-2808
    Small Business Open a new account

Bank Of America Email:

legal@bankofamerica.com
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How to Contact Bank Of America Customer Service?

Most Popular Number:

(800) 933-6262
Online Banking
Total calls: 7 812 Issues resolved: 399 Last call: Mar 18, 2024

What Is Bank of America 24/7 Customer Service?

You can get in touch with Bank of America customer service 24/7 to discuss account issues, unauthorized charges, payments, or other banking needs. Automated support offers more common answers to frequently asked questions.

Bank of America’s customer support 24/7 number is available for credit card issues and offers some services, like reporting lost or stolen cards. However, you may need to call during regular business Bank of America customer service hours for most transactions over the phone.

How to Call Bank of America Customer Service?

If you want to call Bank of America customer service, at the first stage, find the appropriate phone number because Bank of America has multiple departments, with a specific client support team for each of them. A toll-free number (800) 933-6262 serves for general online banking requests.

If you call Bank of America you will get in contact with a live representative who should answer your questions or direct you to the appropriate bank branch closest to you. However, don’t forget live help from a human being is restricted to specific hours of the day: Monday - Saturday 8:00 am - 9:00 pm, Sunday: 8:00 am - 5:00 pm

How to Contact Bank of America Customer Service by Email?

You can write an email to Bank of America customer service using an automized mailing system on the app or website.
If email agents are available for the topic you selected, the relevant button will appear and you can express the issue you would like to discuss. Within 2-4 business days after sending a message to the Bank of America customer service department, you will receive an alert to inform you that a response is available in your Online Banking Message Center.

The email provided on our site legal@bankofamerica.com is available for legal cases only. Since it is not available for most topics, you may use other methods for communicating with the Bank of America support team.

How to Chat With Bank of America Customer Service?

The Bank of America customer service live chat is a convenient way to get a human agent quickly if you want to talk about your issue. The waiting time is usually shorter than it is for phone-based support.
Firstly you need to select the topic you would like to discuss from the dropdown menu to connect with a representative specialized in definite issues.

The Bank of America customer service representatives on live chat are always ready to answer your questions. Sometimes chat is not available for a specific product or service you need, so users usually prefer to call the Bank of America customer service number provided on our site.

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Contact Information

Bank Of America Website:

Bank Of America Help Center:

Corporate Office Address:

Bank of America Corporation
100 North Tryon Street
Charlotte, North Carolina 28202
United States

Other Info (opening hours):

Hours (ET)):

Monday - Friday: 8:00am - 9:00pm

Saturday: 8:00am - 8:00pm

Sunday: 8:00am - 5:00pm


Mailing Addresses:

PO Box 25118,

Tampa, FL 33622–5118


Student Lending

PO Box 182174,

Columbus, OH 43218-2174

More contact details

Bank Of America Customer Service Reviews

1.5 / 5
Poor
Sid H Dkj
ATM Card Charges Declined
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Bank of America has the worst fraud detection system and worst of the worst customer support. Hands down.

This is from my three decades of experience on dealing with many banks. I buy a meal at McDonalds and in 5 minutes buy another meal in Chick-Fil-A for the other hungry kid returning from a practice with only one card in the pocket. They decline my charge without giving any explanation and never give an option to approve or deny the charge through the BOA app. I have every single fraud notification turned on from their app.

It does not matter. This has happened like 20 times in the last few months. Theres enough fund in my checking account, I have a pretty decent corporate America job. It does not matter, they get pleasure on embarrassing the customer by not letting them use their own freaking money when they are waiting at the long line with a hungry 5-year-old kid.

Then you call their dreaded customer support. Wait on the line for 30 minutes. Derrick and a few other fraud specialists are great on hanging up on customer. BOAs fraud specialists are eating their own *** No empathy, no understanding of customers valuable time, they think everyone who is calling them is a fraud.

This fraud department dude cancelled my ATM card two months ago without giving me an explanation when I called to dispute ONE charge for the service that I cancelled and the company was still charging me. Fraud specialist *** I had to redo 10 different auto-draft payments and wait two weeks to get the new ATM card. Then you keep calling back, get a supervisor, they promise you it would never happen. Happens again in a few days - denying me from spending my own money at the same city in Dallas.

This fing bank is by far the worst of the worst and has been nothing but a worst nightmare. No comparison, no remorse in exposing this third world kinda service provider and so-called one of top three banks in the U.S. I dont know how the F this bank is still serving people. If the leadership of this bank is seeing my review, they are clueless whats going on with the failure on every level of serving their clients.

Such a freaking embarrassment of using the word Bank of AMERICA.

Epitome of total nonsense compliance, risk versus customer focused banking system. They should be named Bank of the deep *** La La Land Nigeria.

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Kimberly C Gbx
Bad credit card customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.2

Horrible credit card establishment. They took several days to post an electronic payment, then they said it was late and charged me a fee.

An electronic payment that has been set up for many years and I have never had issues with it. I always pay over my minimum payment. But when they added that late fee to the next months minimum which made my payment short, and then they charged another fee. It took them 3 months to notify me, and I was unaware since it was on auto-pay, and basically they said oh well it's your problem.

I will never do business with them again if they don't fix their scamming ways.

I have excellent credit and there are too many other banks out there to deal with poor customer service who hangs up on you. I know I'm only one person, but I hope it causes many others to think hard and take their business elsewhere to more deserving establishments.

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Makynzie Fud
Customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I gave those ratings because the customer service representative that I spoke with was extremely sweet and very helpful which I greatly appreciate. Thank you keep up the good work.

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KSm S
To dispute a charge they originally declined then let go through
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I wanted to dispute A charge that BOA first declined,texted me to say they declined the charge because it looked suspicious, told me they wouldn't let any future charges from Avast go through.(This is a one time charge. I paid for the year.)
.Then BOA let the charge go through 5 days later.

When I called and spoke with a representative about it they said that I needed to pay 30 dollars to have the charge removed. I never heard of such a thing in my 45 years of banking. I was with BOA for the last 17 years and this was the first time I ever asked for their help. They told me to go *** in a hat.

I called the attorney General and told her my entire experience. She said she would send me out some paper work to file a grievance against BOA.

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How Good is Bank Of America's Customer Service?

Bonna Idl
Bonna Idl
Feels Satisfied | Mar 11, 2024

Primera vez que utilizo el servicio al cliente y realmente me siento muy satisfecho por el servicio y resolución inmediata
Gracias Bank of America

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Drusilla Xry
Drusilla Xry
Feels Disappointed | Mar 09, 2024

Asked a question; got no response.

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Malakhai Gel
Malakhai Gel
Feels Satisfied | Feb 13, 2024

Fully satisfied and got good explanation with resolved issue

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Simone Rqm
Simone Rqm
Feels Disappointed | Feb 07, 2024

I've banked with BOA many years and I dont know why. They are horrible. Always lock my account to where I have to call in to get it unlocked and wait on hold forever. Now my application is locked to where I have to go to a bank of America to have them fix it. This has gone on for years and I'm the idiot for continuing to using them. I would never recommend BOA to anyone.

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Mollie Ysc
Mollie Ysc
Feels Satisfied | Jan 25, 2024

It’s very amazing ! I like the service they are giving !
All the time always polite and treat very well the existing customer!bi really appreciate that !

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Yutaka Xtu
Yutaka Xtu
Feels Disappointed | Jan 15, 2024

Need to call back!!

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Summary of Bank Of America Customer Service Calls

10.8K TOTAL
CALLS
08:38 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bank Of America?

Payments and Charges Question:

  • “Fraud”
  • “Direct deposit”
  • “Pay my bill”

Account Question:

  • “Low balance due to surprise charge”
  • “Remove phone number from account”
  • “For my money they took on my account”

Request for Information Question:

  • “About zelle verification”
  • “To find out if a check was cashed”
  • “Check on hold”

Cards Question:

  • “Atm card frozen”
  • “Review activity on card”
  • “Credit card authorization”

Product/ Service Question:

  • “To get a home equity loan”
  • “Loan”
  • “Why was money put back after withdrawal”

Activation/ Cancellation Question:

  • “Cancel an appointment”
  • “I want to activate my credit card”
  • “Cancel my credit card”

Shipping and Delivery Question:

  • “Reporte de tarjeta retenida por un cajero automático.”
  • “Was suppose to recieve my check by mail but hasnt arrived yet the bank stated i was going to 4eceive it on 23 but still no show cud i p ln ease get access to my funds im going thru a rough hardship and in process of losing my home and kids tuition ed”
  • “I didn't get my card”

Return/ Replace Question:

  • “I want to change my phone number”
  • “Change my username an password”
  • “A returned vheck”

Staff Question:

  • “My app has locked me out and none of the customers service numbers are working”
  • “Failed to receive common banking service”
  • “Customer service”

Refund Question:

  • “Refund”
  • “Want to refund apple.com payment”
  • “I need my refund I'm owed”

Employment Question:

  • “Want to pay off on an auto loan”
  • “I want to payoff outstanding debt, but lost account number”
  • “Payroll services”

Website/ Application Question:

  • “First time home owner application”
  • “For a recondiration of my application”
  • “Application”

Other Question:

  • “Cashiers check”
  • “Need to get verified”
  • “Problems”

About

Related Companies

FIA Card Service, Merrill Lynch, Merrill Edge, Countrywide Home Loans, First Franklin Loan Services

Summary

Bank of America is a multinational banking and financial corporation. It was founded by Amadeo Giannini in October 1904. Its headquarters is base in Charlotte, North Carolina, United States. Bank of America provides a broad range of banking and financial services. They include the following: consumer banking, corporate banking, mortgage loans, wealth management, credit cards, and many more. The corporation also specializes in insurance, investment banking, private equity, refinancing, and savings. There are 2 divisions: Bank of America Home Loans and Bank of America Merrill Lynch. Its subsidiaries are U.S. Trust, Merrill Edge, and Merrill Lynch. There are more than 4500 Bank of America locations worldwide.

Bank Of America reviews and complaints

Bank Of America is ranked 188 out of 1245 in Banks category

Area Served

USA, Other

Payment Methods

American ExpressDiscoverMasterCardPayPalVISA

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