Bank Of America Phone Numbers and Emails

Toll-Free Number:

  • (800) 933-6262
    Online Banking

Customer Service:

  • (877) 366-1121
    ATM or debit charges
  • (800) 215-6195
    Auto Loans Existing customers
  • (844) 892-6002
    Auto Loans New customers
  • (866) 345-1248
    Auto Loans TTY/TDD
  • (800) 688-6086
    Automated ans Spanish support
  • (888) 827-1812
    CDs and IRAs
  • (800) 276-9939
    Credit card activation
  • (757) 677-4701
    Credit card issues (cell phone roaming charges may apply)
  • (888) 689-4466
    Estate Servicing
  • (800) 432-1000
    General information, Lost or stolen ATM or debit card or checkbook, Opening an account
  • (800) 992-3200
    Health Benefit Accounts (HSA, FSA, HRA)
  • (800) 718-6710
    Insurance and Protection
  • (800) 305-5109
    Insurance and Protection TTY/TDD
  • (315) 724-4022
  • (800) 537-4180
    Joe Martin Scholarship For Bank of America employees and retirees only
  • (866) 817-2836
    Life Insurance and Accident Insurance
  • (800) 934-5626
    Mortgage and Home Equity Existing accounts
  • (800) 669-6607
    Mortgage and Home Equity Existing mortgages
  • (800) 779-3894
    Mortgage and Home Equity New home equity applications
  • (800) 218-9946
    Neighborhood builders, Student leaders, Local grants, Volunteer grants
  • (800) 270-5746
    New mortgage applications
  • (800) 933-6262
    Online Banking
  • (800) 732-9194
    Report a lost or stolen credit card
  • (844) 401-8500
    Report a problem with an ATM
  • (800) 344-8382
    Student lending
  • (800) 288-4408
  • (800) 637-7455


  • (866) 266-0212

Business Customer Service:

  • (888) 287-4637
    Small Business
  • (888) 606-4545
    Small Business Intuit Online Payroll support
  • (800) 430-7161
    Small Business Merchant Services support
  • (866) 758-5972
    Small Business Online Banking support
  • (866) 543-2808
    Small Business Open a new account
  • (877) 270-1242
    Small Business Remote Deposit Online support

General Info:

  • (646) 743-1003
  • (980) 386-4062

Bank Of America Emails:

General Info
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Bank Of America Contact Information

Bank Of America Website:

Bank Of America Online Chat:

Corporate Office Address:

Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States

Other Info (opening hours):


Monday - Friday: 8 a.m. - 9 p.m. (ET)

Saturday: 8 a.m. - 8 p.m. (ET)

Sunday: 8:00am - 5:00pm (ET)

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Bank Of America Rating Based on 635 Reviews

Rating details

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Customer service
Product or Service Quality

Rating stats

Rating trend

Summary of Bank Of America Customer Service Calls

09:34 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bank Of America Customer Service?

Payments and Charges Question:

  • “Unauthorized charge”
  • “Transaction issue”
  • “Declined charge”

Account Question:

  • “Can't log in”
  • “My Zelle account was deleted”
  • “I have problem login in my account and the password I need you help to open account and put new user name because email the is my account get paid to the reason is my friends send me the money on account is not fraud”

Cards Question:

  • “Open card”
  • “Lost card”
  • “Card was used”

Request for Information Question:

  • “Question about 2 party check deposit”
  • “Did not transfer money to my checking account but did take money out ofsavings account”
  • “I need my checking account number and routing number for my work to deposit my money”

Product/ Service Question:

  • “To get a home equity loan”
  • “Pay car loan”
  • “To pay auto loan”

Return/ Replace Question:

  • “Return a payment”
  • “Ask for a replacement card”
  • “Change address”

Activation/ Cancellation Question:

  • “Cancel reoccurring charge from Xoom”
  • “Cancel a payment”
  • “Cancel my credit card”

Staff Question:

  • “Talk to customer service”
  • “Fraudulent services”
  • “I wanna speak with customer service”

Employment Question:

  • “Need a payoff request”
  • “Pay off my account in full”
  • “10 day pay off”

Refund Question:

  • “I have a refund coming but I no longer have this back”
  • “Refund”
  • “Refunds”

Shipping and Delivery Question:

  • “I have not gotten my debit card in the mail”
  • “Tracking payment”
  • “Where is my bank card”

Website/ Application Question:

  • “Application”
  • “Enrolling website account”

Other Question:

  • “Wire transfer”
  • “Fraud”
  • “Verify check”


Top Bank Of America Services

Mortgage, Customer Care, Loan

Top Bank Of America Products

Account, Credit Card, Checking Account

Bank Of America Pros and Cons

Pros: Online ability, Many locations, Never had any issue until now, Long wait, Previously reliable

Cons: Customer service, No resolution available, No reconsideration offered, Overall failure for a good long term customer, Unprofessional

Related Companies

FIA Card Service, Merrill Lynch, Merrill Edge, Countrywide Home Loans, First Franklin Loan Services


Bank of America is a multinational banking and financial corporation. It was founded by Amadeo Giannini in October 1904. Its headquarters is base in Charlotte, North Carolina, United States. Bank of America provides a broad range of banking and financial services. They include the following: consumer banking, corporate banking, mortgage loans, wealth management, credit cards, and many more. The corporation also specializes in insurance, investment banking, private equity, refinancing, and savings. There are 2 divisions: Bank of America Home Loans and Bank of America Merrill Lynch. Its subsidiaries are U.S. Trust, Merrill Edge, and Merrill Lynch. There are more than 4500 Bank of America locations worldwide.

Bank Of America reviews and complaints

Bank Of America is ranked 134 out of 778 in Banks category

Area Served

USA, Other

Payment Methods

American ExpressDiscoverMasterCardPayPalVISA

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