Bank Of America Phone Numbers and Emails

Toll-Free Number:

  • (800) 933-6262
    Online Banking

Customer Service:

  • (800) 432-1000
    Account Changes
  • (877) 366-1121
    ATM or debit charges
  • (800) 215-6195
    Auto Loans Existing customers
  • (844) 892-6002
    Auto Loans, New Customers
  • (800) 688-6086
    Automated and Spanish support
  • (757) 677-4701
    Credit card issues (cell phone roaming charges may apply)
  • (888) 689-4466
    Estate Servicing
  • (800) 218-9946
  • (800) 992-3200 ext 1
    Health Benefit Accounts (HSA, FSA, HRA)
  • (401) 865-7948
  • (315) 724-4022
  • (800) 934-5626
    Mortgage and Home Equity Existing accounts
  • (800) 669-6607
    Mortgage and Home Equity Existing mortgages
  • (800) 732-9194
    Report a lost or stolen credit card
  • (844) 401-8500
    Report a problem with an ATM
  • (800) 344-8382
    Student Lending
  • (800) 288-4408
  • (888) 550-6433
    United States

Emergency/ Hotline:

  • (800) 718-6710
    Health Benefit Accounts (HSA, FSA, HRA)
  • (800) 305-5109
    Health Benefit Accounts (HSA, FSA, HRA), TTY/TDD

Accounting/ Billing:

  • (866) 266-0212
    Credit Card

Business Customer Service:

  • (888) 287-4637
    General servicing and PPP support
  • (888) 606-4545
    Intuit Online Payroll support
  • (800) 430-7161
    Merchant Services support
  • (866) 283-4075
    Open a new account
  • (877) 270-1242
    Remote Deposit Online support
  • (866) 758-5972
    Small Business Online Banking support
  • (866) 543-2808
    Small Business Open a new account

Bank Of America Email:
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How to Contact Bank Of America Customer Service?

Most Popular Number:

(800) 933-6262 Online Banking
Total calls: 6 368 Issues resolved: 336 Last call: Sep 23, 2023

What Is Bank of America 24/7 Customer Service?

You can get in touch with Bank of America customer service 24/7 to discuss account issues, unauthorized charges, payments, or other banking needs. Automated support offers more common answers to frequently asked questions.

Bank of America’s customer support 24/7 number is available for credit card issues and offers some services, like reporting lost or stolen cards. However, you may need to call during regular business Bank of America customer service hours for most transactions over the phone.

How to Call Bank of America Customer Service?

If you want to call Bank of America customer service, at the first stage, find the appropriate phone number because Bank of America has multiple departments, with a specific client support team for each of them. A toll-free number (800) 933-6262 serves for general online banking requests.

If you call Bank of America you will get in contact with a live representative who should answer your questions or direct you to the appropriate bank branch closest to you. However, don’t forget live help from a human being is restricted to specific hours of the day: Monday - Saturday 8:00 am - 9:00 pm, Sunday: 8:00 am - 5:00 pm

How to Contact Bank of America Customer Service by Email?

You can write an email to Bank of America customer service using an automized mailing system on the app or website.
If email agents are available for the topic you selected, the relevant button will appear and you can express the issue you would like to discuss. Within 2-4 business days after sending a message to the Bank of America customer service department, you will receive an alert to inform you that a response is available in your Online Banking Message Center.

The email provided on our site is available for legal cases only. Since it is not available for most topics, you may use other methods for communicating with the Bank of America support team.

How to Chat With Bank of America Customer Service?

The Bank of America customer service live chat is a convenient way to get a human agent quickly if you want to talk about your issue. The waiting time is usually shorter than it is for phone-based support.
Firstly you need to select the topic you would like to discuss from the dropdown menu to connect with a representative specialized in definite issues.

The Bank of America customer service representatives on live chat are always ready to answer your questions. Sometimes chat is not available for a specific product or service you need, so users usually prefer to call the Bank of America customer service number provided on our site.

Contact Information

Bank Of America Website:

Bank Of America Help Center:

Corporate Office Address:

Bank of America Corporation
100 North Tryon Street
Charlotte, North Carolina 28202
United States

Other Info (opening hours):


Monday - Friday: 8:00am - 9:00pm

Saturday: 8:00am - 8:00pm

Sunday: 8:00am - 5:00pm

Other Locations:

115 W 42nd St,

New York,

New York 10036,

United States

333 S Hope St,

Los Angeles,

California 90071,

United States

Mailing Addresses:

PO Box 25118,


Florida 33622–5118,

United States

Student Lending

PO Box 182174,


Ohio 43218-2174,

United States

Bank Of America Customer Service Reviews

1.5 / 5
If I could choose 0 stars I would

I have had a b of a account since 1982 With large amounts of balances that could cover any check. I just wanted to cash a small check. The check said September...

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Korinna Cgz
Because you suck

zero customer service. I have money missing and can NEVER. Get somone one on the phone. Its been a disaster/disappointment for the last year. User's...

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How Good is Bank Of America's Customer Service?

Keyra Ile
Keyra Ile
Feels Satisfied | Sep 20, 2023

John was amazing and was extremely patient.

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Alexina Bqp
Alexina Bqp
Feels Disappointed | Sep 14, 2023

I called several times with no answer

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Thurl Cco
Thurl Cco
Feels Disappointed | Sep 14, 2023

Checks are way too expensive and they

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Rhodes Gsp
Rhodes Gsp
Feels Satisfied | Sep 07, 2023


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Ojas Ycd
Ojas Ycd
Feels Satisfied | Sep 06, 2023

It was Good

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Manveer Tdn
Manveer Tdn
Feels Disappointed | Sep 03, 2023

I don’t have an account with BOA. I was trying to get in touch with someone to help with a account verification. I was approved for FEMA back in October and they supposed to have sent the money to an account at BOA. I have the account information that FEMA gave me. I have NEVER EVER had an account at this bank. Fema said they NEVER got the checks back, therefore, they WILL NOT issue me my money. Thank You, Fran Bowers

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Summary of Bank Of America Customer Service Calls

09:14 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Bank Of America?

Payments and Charges Question:

  • “Deposit holds”
  • “Unauthorized withdraeal from checking account”
  • “Made outomatic payment”

Account Question:

  • “Unfreeze my bank account”
  • “My account”
  • “Account information”

Request for Information Question:

  • “I made a mistake in my address can I correct it”
  • “I need help with wire transfer”
  • “Find out loan account number”

Cards Question:

  • “New card”
  • “Use other bankcard and outomatic payment setup”
  • “Card issues”

Product/ Service Question:

  • “Loan payoff”
  • “Auto loan”
  • “Need to access my money”

Activation/ Cancellation Question:

  • “Activate card”
  • “Made a purchase with online airline in February; cancelled. Money not refunded. Now have $800+ bill on BOA credit card.”
  • “Zelle transition cancel payment”

Shipping and Delivery Question:

  • “Online banking delivery of payments”
  • “Because I never received my card”
  • “Tarjeta vencida”

Return/ Replace Question:

  • “About change my location i need statement”
  • “I need to change my address”
  • “Need to change my PIN number on my card”

Staff Question:

  • “About some service fees”
  • “Customer service”
  • “L wanna speak with customer service”

Refund Question:

  • “Refund money”
  • “Waiting on refund”
  • “To get my money back”

Employment Question:

  • “Former employee 401k and pension info”
  • “Somebody has opened up an unemployment EDD account in my name and I need you to investigate and shut it down”
  • “I want notary a document 401k”

Website/ Application Question:

  • “First time home owner application”
  • “For a recondiration of my application”
  • “Application”

Other Question:

  • “Mi tarjeta”
  • “Supervisor hung up on me”
  • “To see where my check is”


Related Companies

FIA Card Service, Merrill Lynch, Merrill Edge, Countrywide Home Loans, First Franklin Loan Services


Bank of America is a multinational banking and financial corporation. It was founded by Amadeo Giannini in October 1904. Its headquarters is base in Charlotte, North Carolina, United States. Bank of America provides a broad range of banking and financial services. They include the following: consumer banking, corporate banking, mortgage loans, wealth management, credit cards, and many more. The corporation also specializes in insurance, investment banking, private equity, refinancing, and savings. There are 2 divisions: Bank of America Home Loans and Bank of America Merrill Lynch. Its subsidiaries are U.S. Trust, Merrill Edge, and Merrill Lynch. There are more than 4500 Bank of America locations worldwide.

Bank Of America reviews and complaints

Bank Of America is ranked 160 out of 1006 in Banks category

Area Served

USA, Other

Payment Methods

American ExpressDiscoverMasterCardPayPalVISA

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