I *had been a customer with BOA since 1996 and when I received a letter stating my account could possibly now incur monthly services fees I was alarmed and called BOA immediately. I was assured by the representative that due to my large balance in savings and long time history I would not have any services fees billed to my account.
When I final logged back in to do some investing and moving around of funds I found out BOA had been hitting my checking account for months with service fees - as I only used the savings account every so often not the checking account monthly I was shocked and very upset since I was advised this would not be the case. After escalating to supervisors and managers who basically just advised me to close my account since I was unhappy with the fees I filed my first ever BBB complaint. While they did refund 90 days worth of fees, they did not refund the other 6 months.
I escalated and requested them to pull the call due to the lies and deception but to date BOA has failed to correct this issue. I have since closed my accounts and will not use them ever again.
Product or Service Mentioned: Bank Of America Checking Account.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.