I have been a customer through all the Changes in this Bank, Since it was originally Commerce Union ?Nashville, Tennessee, then Sovran, then Nations, on and on.
I use BOA at 2031 Richard Jones Road, Nashville, Tennessee 37215.
I went in a couple of months ago to deal with a CD account , I was mistakenly
directed to the main counter(by the Manager : Ashley Cane) Then directed back for a specialist. No one knows anything in this Branch except for one Russian Lady who is very together.
There are 3 or 4 investment people floating around with no customers.
The Drive through takes a very long time and today I found that in June they're going to close it entirely.
This Bank is smack dab in the middle of huge developement in the Best part of the City.
What do the Head folks do all day, what are they thinking, If they can't or won't give good service, they should just close it !
I have been a customer for a long time but am now looking for an alternative as this location is deteriorating at an increasing rate.
As far as I'm concerned this location is sadly useless !
I surely expect my complaint to be ignored or thrown out .
But there again, just par for the course.
Terry G Smith
1817 Lombardy Ave
Product or Service Mentioned: Bank Of America Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.