Bank Of America Reviews in Washington, District Of Columbia

I can not believe that after being a loyal customer for 8+ years I called in to have $39.00 annual fee waived & could not have it waived, every year I have paid their annual fee but this year I requested to be waived/refunded & could not believe their *** answer they gave me,time for me to move to another credit card company...Im going to even close off my checking & savings account with bank of america & definitely will not recommend them to my friends or family, no to mention the customer service agent Jeffery that assisted me had no interest in helping out neither was his supervisor Silvia.will not recommend

We refinanced early 2009 and as a part of it, got a line of credit. Though the refinance place swore they rarely sold a mortgage, they did and BoA bought it. We never used our line of Credit but paid $75/year to keep it open. Our house was one the market two years and finally sold. At closing BoA wants $500 to close the LoC claiming we had to hold it for 3 yrs, but there was no penalty for early payoff. If there is money that should go to the seller after a sale ( I know - rare huh?) BoA works very hard to claim it. This is just wrong so I am complaining loudly and in every forum I can think of. Do not associate with them if you can help it. They are looking to separate you from your money.

Stay away from Bank of America mortgage company, if by chance you have a complaint you can't go beyond the first line supervisor. I told the first line supervisor I would shop for another mortgage company she said that's fine. All this is over the hoops you have to jump through to get insurance repairs for your home (roof repairs for hail storm etc.)Bank of America requires you to send them the insurance check and they dispurse the money how they see fit. Trying to contact the claims department I was hung up on or disconnected at least 3 times so imagine how hard it will be to collect any money for repairs.

My husband lost his income last year and we called Bank of America to discuss what our options might be to save our home. After several phone calls, and every person telling us something different ie. "don't make a payment yet", so you show hardship etc. and then "why didn't you make a payment"...all of a sudden a fed ex packet shows up in the mail. The fed ex has a temporary agreement in it for six months of lower payments until they can get us qualified for a modification. We signed the agreement, sent in our payments, every month and on time. During the six months I would call in at least twice a month to check on the status of our modification, as well as to ask them if they needed any documentation from me. I never got a response besides "we show that it is in the process of modification". I call again, now in a panic because the six months is up, and no one has contacted me. I ask every time if they are going to make me pay the difference back or foreclose on my home at the last minute...and they say "no, we are just really backed up at this time and your modification is still in the works". Well guess what 7 months go by, and I call again to ask what I am supposed to do and what I am supposed to pay, they say pay what you have been paying on your agreement....I call Monday to ask why they havent cashed my payments for the last two months and the agent says, it looks as though they lost your paperwork, let me re input your numbers, ten minutes later, she says I am denied and that I will have to take a second loan out for the difference of what I havent been paying. Today I get a notice to foreclose in 16 days. This is a joke and a disservice to the people who are truly in need of help. I will be contacting our Senator to discuss.Now my family of 4 will be homeless in 16 days because they dont know what they are doing, and they lost my paperwork.