(18 of 1470 reviews match)
Latest review first
Bill Pay used to have an E Bill section which listed all the bills to be paid be E Bill. Now they only show one credit card (theirs). My other credit card is paid by E Bill too, so why is that no longer showing on my account? It matters today because I want to increase...
Reason of review
Poor customer service
Bank Of America in Washington, District Of Columbia - Credit card annual fee
I can not believe that after being a loyal customer for 8+ years I called in to have $39.00 annual fee waived & could not have it waived, every year I have paid their annual fee but this year I requested to be waived/refunded & could not believe their *** answer they gave me,time for me to move to another credit card company...Im going to even close off my checking & savings account with bank of america & definitely will not recommend them to my friends or family, no to mention the customer service agent Jeffery that assisted me had no interest in helping out neither was his supervisor Silvia.will not recommend
Reason of review
Let the company propose a solution
Bank of America charging $500 fee for unused LOC
We refinanced early 2009 and as a part of it, got a line of credit. Though the refinance place swore they rarely sold a mortgage, they did and BoA bought it. We never used our line of Credit but paid $75/year to keep it open. Our house was one the market two years and finally sold. At closing BoA wants $500 to close the LoC claiming we had to hold it for 3 yrs, but there was no penalty for early payoff. If there is money that should go to the seller after a sale ( I know - rare huh?) BoA works very hard to claim it. This is just wrong so I am complaining loudly and in every forum I can think of. Do not associate with them if you can help it. They are looking to separate you from your money.
Lost home to modification scam by Bank of America
Told us we could not be foreclosed on while in Modification, denied modification without notice, foreclosed with out notice, and auctioned of home with out notice. We were in constant contact with the bank, and told to wait underwriters were working on it. I was told not to look for modification elsewhere because the Bank would find out, and foreclose. I said I wanted to get a lawyer, and the bank officer told me, I would just be wasting money, and I should just wait. They however denied the modification without notice, and sold my house at auction without notice.
Bank of America charges to replace ATM card
My ATM card has seen better days. It doesn't work in all card readers. Before it fails completely, I decided to get the card replaced and I called B of A. I was not thrilled to be required to enter my social security number AND ATM card number before speaking to a human. I was even less thrilled when the human informed me that I will be charged $5 for a replacement card. Really? Guilt gripped my gut. Wait a *** second! I wasn't negligent; I didn't lose the card. I wasn't careless; The card is not folded, spindled or mutilated. It didn't go through the laundry, dry cleaners or industrial magnets. I have a couple of personal accounts and a couple of business accounts that are all linked on the one ATM card. I've been a B of A customer for 35+ years, as well. Who the *** cares about that? Certainly not B of A. Additionally, the B of A human said the card is designed to last 5 years but was not clear about whether or not I'd be charged the replacement fee if I hold out until year 5. I'm afraid they'll charge me even more for waiting so long! I am so tired of being choked, scammed and screwed. When will it end?
I feel obligated to share my horrible experience with Bank of America while I was in the process of refinancing my primary home. I have had my mortgage loan with Bank of America for over five years and decided that I would benefit from refinancing, given the low...
I APPLIED FOR THE MHA MOD PROGRAM IN 2009. I RECIEVED A PACKAGE FROM BANK OF AMERICA IN JANUARY 2010 THAT I WAS APPROVED FOR THE TRIAL PAYMENTS FOR THREE MONTHS. I WAS TOLD AFTER CALLING AN ASSOCIATE THAT I CAN BEGIN THE PAYMENTS ON OR BEFORE THAT DATE. I STARTED TO...
Bank of America keeps stalling my loan modification I applied for 3 mo's ago. When I follow up, they say the loan modification is "under review" with no time estimate though originally I was told I would receive a modification within 45 days...Now they sent a new...
Bank of america mortgage company not customer friendly
Stay away from Bank of America mortgage company, if by chance you have a complaint you can't go beyond the first line supervisor. I told the first line supervisor I would shop for another mortgage company she said that's fine. All this is over the hoops you have to jump through to get insurance repairs for your home (roof repairs for hail storm etc.)Bank of America requires you to send them the insurance check and they dispurse the money how they see fit. Trying to contact the claims department I was hung up on or disconnected at least 3 times so imagine how hard it will be to collect any money for repairs.
Bank of America Making Homes Affordable-what a scam
My husband lost his income last year and we called Bank of America to discuss what our options might be to save our home. After several phone calls, and every person telling us something different ie. "don't make a payment yet", so you show hardship etc. and then "why didn't you make a payment"...all of a sudden a fed ex packet shows up in the mail. The fed ex has a temporary agreement in it for six months of lower payments until they can get us qualified for a modification. We signed the agreement, sent in our payments, every month and on time. During the six months I would call in at least twice a month to check on the status of our modification, as well as to ask them if they needed any documentation from me. I never got a response besides "we show that it is in the process of modification". I call again, now in a panic because the six months is up, and no one has contacted me. I ask every time if they are going to make me pay the difference back or foreclose on my home at the last minute...and they say "no, we are just really backed up at this time and your modification is still in the works". Well guess what 7 months go by, and I call again to ask what I am supposed to do and what I am supposed to pay, they say pay what you have been paying on your agreement....I call Monday to ask why they havent cashed my payments for the last two months and the agent says, it looks as though they lost your paperwork, let me re input your numbers, ten minutes later, she says I am denied and that I will have to take a second loan out for the difference of what I havent been paying. Today I get a notice to foreclose in 16 days. This is a joke and a disservice to the people who are truly in need of help. I will be contacting our Senator to discuss.Now my family of 4 will be homeless in 16 days because they dont know what they are doing, and they lost my paperwork.
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