FROM: Karl F Klingelhoeffer and Joan R Klingelhoeffer ,ATBE I have a serious and continuing problem: (never answered?) March 3 ,2020
I have two (2) brokerage accounts with Merrill Lynch: (Bank of America)
Wealth Management 881-XXX-XX496 XXX-XXE77
I had over $$115,260.04 available cash in Wealth Mgmt XXX-X496 as of Jan31,2020
I have a Bank of America N. A.
checking account ( no number disclosed?)
A Cash Management account: check numbers for routing, etc : 08430****…..0411********
Problem: Within the last couple months I have (by internet) transferred several amounts
from this CCMA Checking account to various vendors such as AAA Insurance and local government, etc).( I have the evidence ,I am also sure your records show these transactions !)
YOU BOUNCED THESE TRANSACTIONS ( did not honor) them?
Not only is this is most embarrassing , but it also ruins my credit! This has effected my health ! I am extremely concerned not to be able to trust a bank or the brokerage house, Merril Lynch, which you own, and in which I have over a million dollars invested?
Yet when asked for any kind or explanation I received none...not from Bank of America, Merrill
Lynch or my broker, Scott Engle, my Representative with ML. I cannot believe you would bounce checks and not at least warn me or my Representative at Merrill Lynch..YOU DID NOTHING!
, in order for me to be prepared for the legal problems and the gross anxiety to a 93 year old client?
I no longer have any confidence in Bank of America or Merrill Lynch !
You made it impossible to write a check against this account for fear it will be bounced by you?...
why deal with such incompetence?
I insist upon written and verbal explanations and apologies ,concerning these destructive inaction's I also believe you should want to provide other compensation for the mental stress and destruction of my credit you created with official government agencies, insurance companies, etc.
This certainly not a threat, , but my not receiving an official, sincere responses to this negligence within a reasonable time (suggest this month) I will consider other means to solve the problem!
Karl F. Klngelhoeffer
CC: Scott Engle , Merrill Lynch
Location: Malvern, Pennsylvania