Don't Pee on my leg and tell me it's raining Bank of America!
My husband did my banking yesterday - mind you that I am the math person of the two of us but he was the one child free and that makes him able to do more than I faster. I was with the fella getting new shoes and let me tell you - no fun!
So there was a problem with the deposit - the check was deposited by the teller for 50 dollars less than written. Now when I was teller I was instructed to go by the written money amount and not the numbers. This teller went by what she thought the numbers were. Note: what she thought!
So when my husband went back to the banking center not even 30 minutes later, they told him it was batched out and they could not redo the transaction - wrong! They also told him the teller had gone home - she was in the drive through clear as day - wrong! They told him it would post the next business day - wrong!
So here we are after an hour discussion with customer service, which took 3 hours to get through to talk to them, a simple deposit that should have been easily fixed that day will now be fixed in 3 to 5 business days!
The banking center had the, well you know, to call us today about the problem after they did not fix it. When they heard that I was a teller and I knew that I could have been fixed that day, they did apologize and say that they should have handled it differently. Of course you should have and we both know it. This doesn't mean that when I am surveyed in a few days about the problem I am going to give you a good rating.
Forget it Bank of America - you have lost my respect and my future business. I will keep my accounts there but don't expect me to open new ones until you change the way you handle customer service. As a former employee who loved her job there I am seriously disappointed.
Review about: Bank Of America Banking Service.
Monetary Loss: $50.