I am an American living overseas and have made wire transfers several times. This is the first time that I encountered the following problem.
I made a wire transfer in the amount of approximately $652. I paid the bank here in Asia their fee in cash. Upon receiving the transfer, B of A deducted $18 for a fee. The deposit was then for approximately $634.
I was okay with that. But a couple of days later, I was assessed a second wire transfer fee of $16. Trying to deal with the bank's customer service is a nightmare. Although their online website clearly shows the two charges, the CS reps say that they see only one.
They do not even bother to look.
Obviously, this is a small amount. But if B of A is doing this (charging double) on every wire transfer, the amount they make in a year could be staggering.
Reason of review: Poor customer service.
Monetary Loss: $18.
Preferred solution: Full refund.
Bank Of America Pros: Online ability.
Bank Of America Cons: Customer service.