751 views
9 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.7

I am an American living overseas and have made wire transfers several times. This is the first time that I encountered the following problem.

I made a wire transfer in the amount of approximately $652. I paid the bank here in Asia their fee in cash. Upon receiving the transfer, B of A deducted $18 for a fee. The deposit was then for approximately $634.

I was okay with that. But a couple of days later, I was assessed a second wire transfer fee of $16. Trying to deal with the bank's customer service is a nightmare. Although their online website clearly shows the two charges, the CS reps say that they see only one.

They do not even bother to look.

Obviously, this is a small amount. But if B of A is doing this (charging double) on every wire transfer, the amount they make in a year could be staggering.

Reason of review: Poor customer service.

Monetary Loss: $18.

Preferred solution: Full refund.

Bank Of America Pros: Online ability.

Bank Of America Cons: Customer service.

Location: Hualien, Tai-Wan

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I have the same issue. I don't understand why they're charging account holders twice and it is frustrating because these fees do add up. There was no intermediary bank and no currency conversion.

Guest

I was transferred $5000 USD for Switzerland to my B of A account. $4985 arrived.

On top of that the $15 wire transfer fee was charged. Who took my extra $15 without my consent?

Guest

I sent $4000 of US currency from Asia with outbound fees already paid at the local bank. BofA showed incoming transfer $3985, and a day later a wire transfer fee of $15.

The inbound wire transfer fee is $15, but who took the other $15? This is ridiculous!

Guest

I ve sended $1000 from Istanbul to ny both accounts are mine, bank from Istanbul charge nothing , When money arrive to BofA I see $970 and BofA charge $16. Theyโ€™re saying $16 for international transfers in usd currency .

Itโ€™s ok .

But who cut another $30 ? P

Guest

they are still doing this i see! secret $18 taken and charged another wire transfer fee....

Guest

The same thing just happened to me. First they took $15 out of the wire (I already payed the equivalent of $30 in the foreign currency to wire). Then they assessed a second $15 charge.

Guest

Yes, they charged twice since there was a "middle bank" charge transaction.

Guest

Double dipping, yes they do. Two transfers from Spain and they took $25 from each one "Deducted from payment" it says on the Wire Transfer Advice they mailed to me.

The only thing you see in online banking is the OTHER $16 they charge. Total fees per transaction: $41.

Wire transfer fees like this are just highway robbery. Wire transfer fees used to be because they had to convert currencies.

These days a smart phone or a laptop can do that.

Their computers can do it with about .000001 % cpu usage. No human has to count out change and convert it.

Guest

I have had the same issue with BOA on double charging. I get $35 taken off my initial wired sum before it reaches my branch in Florida.

The Florida branch of BOA deducts an additional $16 for the same transfer. I make 15 transfers a year from my UK bank to my US bank. I have tried to resolve the matter with no success to date BOA International wire transfer division are trying to avoid responsibility.

Tried on line chat and visited my local branch. I cannot believe they can get away with this rip off

Bank Of America Reviews

  1. 585 reviews
  2. 133 reviews
  3. 70 reviews
  4. 50 reviews
  5. 40 reviews
Bank Of America reviews