Date of occurrence: July 30, 2018
Location: Webster, NY 14580
Time of occurrence: 2:30pm
Name of Manager: Patrick M. Montgomery
I went into bank to make a deposit and to change $1000 of twenties into hundreds. Mr. Montgomery was not only discourteous, but absolutely rude and sarcastic. He never acknowledged me. He said "I could take you." When I approached I said I needed to change the twenties and that I wanted to make a separate deposit of $500.00. He counted the twenties, asked me to fill out a deposit ticket (normally the teller will do it) and submit my drivers' license. He counted $500 dollars and handed it to me. I told him there should be $1000. He said "Oh really, so there should be." He then advised me to go to another teller to make my deposit. So I had to stand in line. This teller was professional, polite, and apologetic. I requested a business card from this "manager." "Upon leaving he said "Have a nice day."
I have been a BOA customer for many years and I have never experienced such horrible customer service, what's less from a manager. This "manager" needs a demotion to teller and should really learn proper customer service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Bank Of America Pros: Previously reliable, Been bankwith you for 20 yes and love our bank, Teller.
Bank Of America Cons: Patrick m montgomery, Manager, Rude and awful, Incompetence.