980 Ridge Rd, Webster, NY 14580, USA
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Date of occurrence: July 30, 2018

Location: Webster, NY 14580

Time of occurrence: 2:30pm

Name of Manager: Patrick M. Montgomery

I went into bank to make a deposit and to change $1000 of twenties into hundreds. Mr. Montgomery was not only discourteous, but absolutely rude and sarcastic. He never acknowledged me. He said "I could take you." When I approached I said I needed to change the twenties and that I wanted to make a separate deposit of $500.00. He counted the twenties, asked me to fill out a deposit ticket (normally the teller will do it) and submit my drivers' license. He counted $500 dollars and handed it to me. I told him there should be $1000. He said "Oh really, so there should be." He then advised me to go to another teller to make my deposit. So I had to stand in line. This teller was professional, polite, and apologetic. I requested a business card from this "manager." "Upon leaving he said "Have a nice day."

I have been a BOA customer for many years and I have never experienced such horrible customer service, what's less from a manager. This "manager" needs a demotion to teller and should really learn proper customer service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Bank Of America Pros: Previously reliable, Been bankwith you for 20 yes and love our bank, Teller.

Bank Of America Cons: Patrick m montgomery, Manager, Rude and awful, Incompetence.

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Anonymous
#1543166

-Bank of America has had more complaints filed with the Consumer Financial Protection Bureau than any other American financial institution, according to a July report from Mother Jones magazine. -Consumers have lodged 20,512 complaints against BOA to the CFPB since Dec 2011, one of the worst track records of any bank, nearly 25% of ALL complaints even more than Wells Fargo.

-BOA has for the past four years (2013) finished in the top three of Consumerist’s annual reader polls to nominate as the worst companies in America. -Yes they suck!!!

but the CEO of Bank of America Brian Moynihan was compensated $20M in 2016 and $23M in 2017. His compensation was 250 times his average worker.

h.kitchener
#1528960

Go into that branch and get the name of the manager and also the phone number and name of HIS boss. He has a manager somewhere who handles a number of different branches.

Complain to whomever his boss is.

They should call you. Even if they do, find a better bank.