Not resolved
Additional Fees
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Customer service
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Value for money

In the spring of 2018 I was surprised to find that very close to $2,000.00 was drained from my checking account by unknow source(s). I immediately contacted BoA the reimbursed me the stolen funds, launched an investigation, and then in the fall of 2018 reversed nearly $500.00 (stealing $500 from me) for charges the bank claims I was legitimately responsible for.

I spoke with a number of people and was assured that the case would be reopened and the “charges in question” would be re-investigated. As of this writing I have neither been advised as to the status of the re-investigation, given proof that I made those charges, or been credited for the nearly $500.00 BoA stole from me.

I am considering filing a police report of theft and filing grievences with any agency that will take them. I am not rich and for BoA to yank nearly $500.00 out of my account, that is MY money, is unacceptable.

Product or Service Mentioned: Bank Of America Checking Account.

Reason of review: Problems with payment.

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