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Bank Of America review in Roswell, Georgia: Misrepresented card application having affect on credit

1.0
Details
On their bank web site they suggested applying for an additional card "with no impact on credit" as I was reviewing my credit card statement. So I did and they turned me down. Just a few minutes ago I checked Credit Karma and lo and behold a hard inquiry from Bank of American showed up. They are a fraudulant organization misrepresenting themselves all of the time. They look at their customers like a buzzard looks a road kill. Something to take advantage of for their own needs. NEVER get involved with them. You will eventually become the victim of their deceit.
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Review
#1571633 Review #1571633 is a subjective opinion of poster.
Absolutely do not use Bank of America for mortgages. They discriminate and make it impossible to get a loan no matter how qualified you are. They also over charge you for fees and refuse to refund you despite any mistakes that they make on their end. Do not use Bank of...
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Review
#1377604 Review #1377604 is a subjective opinion of poster.
Service
Bank Of America Loan
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund

Bank Of America review in Stockbridge, Georgia: Extremely long wait

1.0
Details
I am in line at BOA in Stockbridge Georgia. I have been in line with ten other customers and there is one teller. Several customers have walked out because of the long wait...
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Review
#1322479 Review #1322479 is a subjective opinion of poster.
I went to my bank and got cash out to make a cash deposit into my sons account at Bank of America. It is a Friday afternoon, only 2 tellers are open and when it is finally my turn, the teller said they no longer accept cash! How on earth can a bank not take cash? I was...
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1 comment
Anonymous
#1513795

Cannot deposit cash into anyone’s account your name does not appear on. That policy is to help with vast amounts of drug money coming in and being deposited into their dealer’s account.

Now you have to show Id to deposit cash. Unfortunately that policy makes it hard in the majority of customers who are not drug dealers!

Review
#1283682 Review #1283682 is a subjective opinion of poster.
Service
Bank Of America Bank Teller

Bank Of America review in Lithonia, Georgia: Never answer the phone

1.0
Details
The bank of America branches are horrible when it comes to answering the phone lines. Customers need to speak directly to someone at a home branch sometimes and there are several branches that hear the phone ring but personally choose to ignore it. I'm really sick of it. I invest my money in this company and have been for over 8 years now but still remain frustrated with a lack of direct customer service. I think BOA should implement a plan to cause their workers to make sure they answer the phone. Sad that it has to come to that but I honestly believe that is the only way to get a response.
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Review
#1024994 Review #1024994 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Kiss works for you. Be Friends with other Banks. Salt and Vinegar Bad, Honey Well. ?? I have never been so Disgusted Appalled and just plain Angry after try numerous times to set up my checking account info and could no find any were in the online account to do that...
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5 comments
Anonymous
#1765310

This is not a legit BofA number. The operators are fraudulently impersonating BofA. This is a phishing operation.

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Review
#779897 Review #779897 is a subjective opinion of poster.
Product
Bank Of America Checking Account
Cons
  • Americans have the right to bank with the bank they choose
  • Electronic fund transfer act of 1978
Reason of review
my Man Hours Lost and put in all of the above as marked
Loss
$350

Bank Of America review in Norcross, Georgia: Bank of the Divided States of America is a Joke

1.4
Details
To Whom It May Concern: The Bank of the Divided States of America is a joke! What a waste of time. On 11/24/15 I learned the location in 30092 is a mess. Let me first say I realized I do not “need” a secured credit card as much as I thought I did. My ignorance of what a secured credit card was and how it functioned must only reside in the theoretical realm and not reality. I was recently given different credit card accounts; I have a FICO of 682 so no real issues there. I have never been late on any of my credit card payments with any bank. In July my car did fall behind (unexpected family expenses, funeral, lost wages, etc.) But having had the loan for 4 years in my final year, this was the first blemish. Anyways I was denied for the unsecured credit card with Bank of the Divided States of America two weeks ago. I have multiple bank accounts/credit unions and while I have plenty of credit, I wanted a credit card from a major bank other than Chase and Capital One. So my credit union offers a secured visa, PNC offers, as well as SunTrust. However what I liked about Bank of Divided States of America is they have a graduate well stipulated notation that your account may be reviewed and may qualify for a unsecured card 6-12 months, not a guarantee but I preferred this option versus the aforementioned only providing a secured card where you still have to apply separately for an unsecured account at a later date. I go into the branch; I do not bank there, provided her $300 dollars cash. She had the audacity to ask me was I a United States Citizen (WTF!) I have never been asked that. Anyways, she completes the application, converted my cash into a cashier’s check, and stated she couldn’t set up the online account yet until I got the card in the mail which I should receive in 7-10 business days and to come back in to activate online access. She was being very coy, sarcastic, and patronizing, however I figured she is miserable and looked it so I paid her no mind (I’m not a bully), even when she rudely laid down my I.D and Capital One credit card for “verification” after I had handed it to her jarred nail n teeth having self, where is the customer service? If someone hands you something you hand it back. I get home and something told me to log on and check the status of my application. It showed denied for both the unsecured card from 2 weeks ago, and the one from today. 1. My first thought, why thee p h u c k didn’t she tell me this when I was sitting in her face -_- she was trying to be funny and a pure b I tch, when she told me all the aforementioned THEN proceeded to take my cash deposit as if I were approved!? Why take my money if I wasn’t approved? Why not tell me THERE and give ME back my money where I can go bank with someone who wants to bank with me. It is no big deal; you say no they say yes. I obviously am not hard up for the money or why else would I have put it on a “secured” credit card o_0 it is the principle. I know from recent credit approvals, I have fraud alert and that deters instant approvals etc. so I presumed that may have been the issue. I called into the secured credit card department and spoke with two female agents who referenced a past due auto loan and utilization as the reason for denial for the secured credit card. Dumbfounded as I was, I proceeded to say yes, my auto loan did fall behind back in July due to unexpected family expenses, death in family, and loss wages, I have had the loan for 4 years, in my final year, and this is the first time I got behind. In regards to my credit card utilization I do carry a balance on my Amazon card for the promotional aspect; however I did remit payment to my credit accounts today for $1300 dollars, bringing my utilization down from 50% to 30% total. Why was my application not manually reconsidered and approved I met the requirements listed on the website. 2. But what does ANY of this have to do with a SECURED credit card. Where is the risk o_0. I provide the CASH for my limit to “prove” I am credit worthy. If I don’t pay your bank doesn’t lose anything, you have MY money. It is contradicting what the h e l l is a secured credit card if it is treated like an unsecured credit card for approval o_0. SO you deny me for an unsecured credit card less than 2 weeks ago, why would your system run the credit again (hard inquiry) when it’s been less than 30 days since I last applied o_0. Credit doesn’t change in a two week time period and most reputable banks use the credit score 30 days at a time it is 2015 most systems can catch things such as this. I applied for a secured credit card for a reason, and if the secured and unsecure operate on the credit report factor how can one be approved for SECURED credit card and yet DENIED for an unsecured and credit has the same effect on both o_0… is secured NOT for blemished credit regardless to the severity. Does the security deposit not protect the bank from any liability, it’s not like you can spend over the approved limit. 3. I called between 3:50pm and 4:00pm per the secured credit card lady so I can get my cashier check back before they mail it the next business day. I called and someone answered I hear brief typing then the phone and hung up on me !!!!!!! I was very infuriated by this! I could have been calling for ANYTHING for their safety, an emergency outside the building, etc. and you disconnect the phone on me? I called back to back for the 10 minutes and no one picked up the phone. If bank hours are 9am to 4pm they should be available for that duration. Is this the type of reputation you want for your bank. 4. I will be there bright and early at 8:59am 11/25/15, hopefully to retrieve my d a m n money back and handle my business elsewhere where they have a higher level of intelligence, respect and competence. From the online reviews the branch manager is just a as much a joke so why bother voicing my genuine concerns. Perhaps this is a blessing in disguise. Hopefully all goes well and I retrieve my cashier check back instead of having to wait for MY money back in the mail. This is so ***, I am so pissed! And you can tell her I said it…
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Review
#739918 Review #739918 is a subjective opinion of poster.
Pros
  • Online ability
Cons
  • No reconsideration offered
  • Withholding funds
Reason of review
Read complaint
Loss
$11000
Preferred solution
Let the company propose a solution

Bank Of America review in Douglasville, Georgia: Outstanding Customer Service (Bof A) GA7-105-01-01`

4.0
Details
Had a great customer experience with Naomi Rollins, VP financial center manager. She was really helpful me closing my account and save me about 35 dollars on a overdraft fee. She met everyone at the door and was very polite with helping all people handle their business in the bank in a timely manner. I open my account with BofA in 2004 and they have been in my corner with my first credit card, credit card limit increase to bury my father in 2008, and my first car loan in 2013. I am happy to say that BofA allowed me to establish my credit with then and I plan to return to BofA if i every move back to an area that does have BofA branches.
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Review
#718804 Review #718804 is a subjective opinion of poster.
Product
Bank Of America Account
Pros
  • Courteous agents
Cons
  • Exorbitant fees
Reason of review
Good customer service
1.5
Details

Update by user Jun 11, 2015

Update: It turns out Complaint was well received by BOFA Enterprise Customer care resolution team and helped me within 1 day to track down the card delivery. I was able to locate the card and previous cards too.

Suggestion: Improve the 1st level Credit card customer care...

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Resolved
Review
#646972 Review #646972 is a subjective opinion of poster.
Service
Bank Of America Banking Service
Pros
  • Banking and security
Cons
  • Customer service
  • Credit card services team
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Contact Bank Of America Customer Service

Website:
www.bankofamerica.com
Mailing Address:
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts

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Bank Of America review in Smyrna, Georgia: Super slow, i don

5.0
Details
At the Bank of America branch at 2475 South Cobb Dr. SE in Smyrna, Georgia. Come on, what is wrong with the Customer Service. Went in (middle of May) for the first time in years, the lady let me in her office, the Manager called her, she told me to wait, i waited 10 minutes and left. Went again, last days of May, there are 3 offices, and 3 other desks for Customer Service, only the Manager and two employees, the line at the teller was long, yet only three tellers. Yet despite being so full, they were slow, one lady had a client in the office, she went out to do something, took like 5 minutes, then came back and started talking to other employee (who just finished with someone and came out of one of the offices) of Customer Service, like, hey, we are here waiting 5 people to be taken care of. Then the Manager and the other employee got together and went to another office, we are still waiting to at least be addressed. Three desks are empty, no employees. I went to interrupt them and ask them how much longer it will take for them to start taking care of people, the manager looked at me and said it will take a while. Ahhh, the wonders of working by the hour, and the Manager being slow and passing her "i don't care, i get paid anyways" attitude to the rest of the employees, and this is how businesses fail and then have to close, i have seen it before.
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Review
#642525 Review #642525 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Unprofessional
  • I do not care attitude
  • Nobody to talk to for help
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution