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I have been a loyal customer for several years. I have direct deposit for my pay check and deposit other funds through out the week.

A few days ago I deposited a money order and they put a hold for 2 weeks.

Its a money order from the US Post office!

I called and spoke with Manager Arleen and she would not help me in any way to have it processed sooner.

Again been a customer for several years and have never had this happen before. When asked to speek with someone higher all she could tell me was he was in a meeting.

Now The manager said they can hold any funds for 7day unless it is electronic or cash. Then why do I have to wait 2 weeks, not 7 days???

Hate that banks can hold onto or do what they want with your money.

NO WONDER BANKS ARE LOSING BUSINESS!

Reason of review: Poor customer service.

Monetary Loss: $575.

Preferred solution: Full refund.

I liked: Never had any issue until now.

I didn't like: Hold funds.

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