Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
1.0

Problem with account, I spent 3 hrs on the phone today to get through to anyone who could handle the problem. They transfer the call and the call drops.

On my 4th attempt I was on with customer service awaiting a supervisor, I asked the woman to make sure she stayed with the call until a live person came on. She assured me she would, nope didn't happen. The call was dropped again. I tried calling the manager of a local branch and that call dropped too.

They changed a money market account to savings with no checking ability. I asked if and when they informed me, they said a mobile app alert went out. So, if you don't do mobile banking you were never informed. I have email a very high up authority asking for a call.

I would be very surprised if I receive one. This is just one example, I could write a book about their non existent customer service.

Preferred solution: I want to speak to someone!!!!!!!!!!!!!!!!!.

Bank Of America Cons: Customer service, Too many to mention.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Bank Of America Reviews

  1. 441 reviews
  2. 108 reviews
  3. 48 reviews
  4. 25 reviews
  5. 11 reviews
Bank Of America reviews