Resolved: Bank Of America - Horrible "refinanced loan was purged we need to research" I can't close now
Update by user Nov 07
BofA came through with the Letters of Satisfaction. Although it was after the closing they did follow through.
Original review posted by user Oct 31
Trying to close a cash deal on my home but old mortgage from B of A and refinanced by B of A is not showing in county records, they never recorded it...they could not refinance in 2013 without paying off their existing B of A loan from 2007. Quote " the loan form 2007 was purged and we don't have it we need to research it".
You refinance, and it and it was your loan originally *** So, we can’t close...remember I am in Florida dealing with Florida mentality and work ethic...I just need to show the loan they had and refinanced in 2007 was satisfied...
need a contact asap. All loans done with B of A....go figure
Reason of review: Poor customer service.
Monetary Loss: $270000.
Preferred solution: get me proof of satisfied loan in 2007.