Update by user Apr 29, 2013
After almost 3 months and 2 weeks I finally got my full refund. There are people in Bank of America that they care; I hate to be politically correct because I think it is all B.S.
So I am going to say it... all the white people that I meet about my issue in bank of America they truly cared about my problem and helped.
All the Spanish people I reached for help in BofA they didn’t help and made my problem worst. The lady that caused the delay on my loan and made me missed my deadline was Spanish; her boss that even didn’t replied to my emails was Spanish as well.
I am sorry to say it but this is the truth.
I am myself an immigrant here so don't think I am saying this because I am against immigration but if you come to this country respect the traditions and people. Texas was part of Mexico but thank god today it is not.
Update by user Apr 04, 2013
After almost 2 months, Bank of America contacted me and they agreed to give me a refund. I don't know if they really are in process of giving me a refund or this is just another way to make me quite for a while.
I will not give up on my refund; I work hard for my money. I will update if I get my refund or not.
Update by user Mar 13, 2013
I sent a letter and email to managers in BofA and no one is replying to my emails. I guess this is how they make their money by cheating their customers. I have closed my account with them now, and will advise everyone not to work with BofA especially if they want to get some kind of loan.
Original review posted by user Mar 06, 2013
I am a bank of America customer; I applied for a house loan on Jan.-15-2013.
Before applying for the loan I told my loan officer (email@example.com) that my closing date is going to be on March 1st-2013.
Around two weeks before my closing date, I got emails from (firstname.lastname@example.org) sending me documentation, asking me to sign those papers with my name spelled wrong on all papers, I emailed her back to ask her to correct my name and it took her one week to do so, one week before my closing date she is asking me for my W2 forms.
In short, I am very disappointed with bank of America, I called (Mr. Ramzy M. Sabbara) who is the manager to ask him to rush the process because I was very concern about my loan and it was getting closer to my closing date and nothing was done, he (Mr. Ramzy Sabbara, 281-517-3612) totally ignored my phone calls and never returned any of my phone calls.
They were never able to meet my closing date, I lost $675 because of the appraisal fees and documentation fees to Bank of America. The seller asked me to change my lender because he could not wait longer for Bank of America to get their acts together otherwise I would have lose my earnest money as well.
I am writing this so people know what is going on at BofA and how a manager (Mr. Ramzy Sabbara) is ignoring his customers so everyone know what is going on and how they are treating customers at Bank of America. We have decided to close our account with Bank of America and I have asked them to give my $675.00 back since Bank of America could not meet my closing date and I had to change my lender.
Product or Service Mentioned: Bank Of America Loan.
Monetary Loss: $675.