Saint Petersburg, Florida
Not resolved

My children had court restricted guardianship accounts and even after we brought the court order terminating the guardianship, signed by a judge BOA refused to release their funds as they claimed they did not like the wording of the court order and it needed to be reviewed. What gives BOA the right to withhold funds that a judge has terminated and authorized to the "no longer minors".

BOA has no legal authority to tell anyone what to do with their money, especially after a judge has authorized the termination of the entire guardianship. This is illegal and they will not even let any customer as well as an associate talk to their legal department. They "escalate" or submit an electronic email to have it investigated and no one calls you back. You keep getting told it takes 48 hours no matter how many days you call back with your case number and if you ask for your case number printout it actually shows about a 2 week timeframe.

Then, each time you call to check the status all you are told is it is escalated and they read back everything you already know.

BOA lacks customer service skills, training, and plain courtesy. You will never get the same information from them each time, except for what you told them.

Product or Service Mentioned: Bank Of America Account.

Reason of review: Worst business I've ever experienced .

Monetary Loss: $50000.

Preferred solution: Turn over accounts and pay for lost time (work, driving, calls-for myself, Ashley, and Rodrick).

Bank Of America Cons: Guardianship service, Lack of consistency, Untrained staff, Bank of america in general.

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