My mother recently died and had an IRA account with BOA. When I was told that the proceeds could not be paid until her Will was probated I informed them the account was not payable to her estate, but to her children as named beneficiaries.
(The bank employee had no idea what I was talking about.) She finally told me I needed to go to a local "financial center" and discuss my problem. After waiting 2 hours at the local "financial center" I finally met with an employee who stated BOA could only find part of the change of beneficiary request my mother had made six years earlier. At that point they suggested the benefits be paid to the children they could find listed and let them settle up with those who could not be found. What kind of advice is this?
Have called several times to customer service and have waited 45 minutes or longer just to talk with someone. Totally no help! Today I have closed my deceased mother's accounts and plan to do no further business with BOA.
I am still waiting to find out what will be done with the proceeds from her IRA. STAY AWAY FROM BANK OF AMERICA!
Product or Service Mentioned: Bank Of America Customer Care.
Reason of review: Poor customer service.