State: Maryland Product: Bank Of America Customer Care Clear all filters (6 of 105 reviews match)
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1 comment
1.0
Details
We have been with the bank for 25 years and somebody entered my last name as middle name.When the account verification was needed, the error was caught BUT even though it was not my fault, they froze our accounts and told us that we HAD to go to a local branch to get...
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Anonymous
#1399177

When you go in to the branch, fire B of A and go to a local, community bank or better yet, a credit union. All of the monster mega banks are a bad deal.

Author
Location
Bethesda, Maryland
Service
Bank Of America Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
an apology!
Tags
  • Change Bank
Review #1139970 is a subjective opinion of poster.
0 comments

Bank Of America - Customer Care Review from Cockeysville, Maryland

1.0
Details
Bank of America is the most arrogant Least customer friendly company around. I get better service at the DMV. Their attitude is why 1. I do not invest with them. My investments total 7.65 million dollars. 2. I do not keep much money in their bank 3. I bad mouth them every chance I get online or in person They go out of their way to belittle customers and make them feel like they are being laughed at. Their customer service is ridiculous. 2 HOUR HOLD TIMES! REALLY? They might as well have the recording say : "*** YOU LOSER WE HAVE YOUR MONEY AND DON'T GIVE A *** WHAT YOU WANT. WE AIN'T ANSWERING THE *** PHONE. WE ARE TOO BIG TO GIVE A ***. " At least that would honestly express how the really feel about their customers.
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Author
Location
Cockeysville, Maryland
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #947265 is a subjective opinion of poster.
1 comment
1.0
Details
I stayed on the line to talk to customer service to transfer money from my checking to savings.After 10 minutes I gave up waiting and hung up. That's ridiculous! Why should it take that long to do such a simple thing? This isn't the first time that I had problems...
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Anonymous
#1201785

Bank of America is a lousy bank. Yesterday I went to get a cashiers check and they only had one teller doing transactions and the other teller was counting money wit heir mac...

Author
Location
Columbia, Maryland
Service
Bank Of America Customer Care
Cons
  • Delays
  • Unneccessary delays
  • Poor hours
Reason of review
Poor customer service
Preferred solution
Answere the phone promptly. Correct the issuance of Form 1098 and acknowledge the error to me.
Review #887064 is a subjective opinion of poster.
0 comments

Bank Of America Customer Care Review

Update on my Bank of America issue.Good news my money has been credited.Yeah!! The rep who was assigned my case Jody was very helpful.Thank you Jody
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Author
Location
Frederick, Maryland
Service
Bank Of America Customer Care
Reason of review
Good customer service
Review #867086 is a subjective opinion of poster.
1 comment
2.3
Details
I've been a customer for almost 10 years and it seems like this bank has gone to pits in the last 2 years.Their customer service is so pathetic and I feel sorry for their reps because they don't have the ability to resolve customer issues. I called to stop a bill pay...
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Anonymous
#1165982

Because you set it up online with your password. So you need to cancel it. How can a customer not know how to cancel a transaction they set up? *** people

Author
Location
Owings Mills, Maryland
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Review #852325 is a subjective opinion of poster.
0 comments
1.0
Details
Today I went through Teller Assist drive thru to make a payment on my Bank of America Visa.The teller told me to punch my card number in which I did.Then she told me to put the money into the machine.No envelopes just the money.I tried and it wouldnt do it.The teller...
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Author
Location
Baltimore, Maryland
Service
Bank Of America Customer Care
Cons
  • That employees dont have a clue what to do
Reason of review
Poor customer service
Review #849780 is a subjective opinion of poster.