I made a substantial payment to recast my mortgage. Started paying new monthly payment based on the reamortorized mortgage.
For some reason Bank of America reported me as no pay for a payment. The payment was made on a timely basis but Bank of America forgot to cancel the old payment when the mortgage was recast. Although I have the recast letter, pertinent cancelled checks and all necessary documentation I am unable to have the no pay removed.
I keep getting assured that all is well and it was just a mistake. However, I would like the credit bureaus to be notified of this 'mistake' by Bank of America.
Product or Service Mentioned: Bank Of America Mortgage.