Bank Of America Reviews in New York, USA
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6
ISSUES RESOLVED
1.5K
TOTAL REVIEWS
$6.7M
CLAIMED LOSSES
$17.9K
AVG LOSS
160K
PAGE VIEWS
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Cons
- Customer service
- No resolution available
- Nobody to talk to for help
Pros
- Online ability
- Many locations
- Courteous agents
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(52 of 1470 reviews match)
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Bank Of America in Rochester, New York - Never go to the Bank again
The not bank the FRAUD company . Don’t help people just make fraud. Stay away from the bank.
Review
Service
Reason of review
Bad quality
On the 29th June I made a bank wire transfer in the amount of $10,000 to my wife's bank account in a bank in Japan to pay some bills. The funds were promptly taken from my acconut the following day. Japan says they returned the funds on 13 July because BoA failed to...
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Review
Bank Of America in Manhattan, New York - Bad login access from abroad
Bank requires inaccessible authorization codes beyond login names and passwords
Review
Cons
- Endless waiting for phone service
- Overall failure for a good long term customer
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Bank Of America in Auburn, New York - Closed account no reason given lost my rewars
Got an email saying my account was closed it had a 0 balance and never a late payment could give no reason and lost my rewards i earned,lousy bank
Review
Product
Reason of review
Problems with payment
Bank Of America in New York, New York - CHANGING BANKS!!
I CALLED DUE TO NETFLIX CHARGES OF 6 IN A ROW, B OF A NOTIFIED ME ASKED ME IF THEY WERE MINE, THEN STATED THEY WOULD PUT A BLOCK ON NETFLIX, 2 HOURS LATER I GET A NEW WITHDRAWL FROM NETFLIX, I CALLED BACK, JOSE, STATED THE PERSON I SPOKE WITH PREVIOUSLY DID NOT MAKE THE NOTATION NOR BLOCK THE NUMBER. SO HOW AM I SUPPOSED TO TRUST A BANK THAT WHEN THEY TELL ME THEY TOOK CARE OF THE SITUATION AND ACTUALLY FAILED!!! I WILL BE CHANGING BANKS!! THIS ISN'T THE FIRST TIME THIS HAS HAPPENED! NO MORE!!
Review
Product
Reason of review
Poor customer service
Loss
$70
Bank Of America in Kingston, New York - Credit card
Disputed charges on my card, called dispute dept and was told all charges have been dropped. three weeks later i received three different letters in mail post marked 12-26-18 12-27-18 12-28-18. The letters basically said I had till 12-27-18 to respond in writing to continue to dispute charges. The letters were post marked in Reading Pa and I live in Michigan. Know im being told sorry about your luck and u are stuck paying the bill. Better than three hours on phone and guess what still waiting for some one to answer. As usual the big corporate companies don't care about a customer who has been with them for eighteen years.
Review
Product
Reason of review
Poor customer service
Loss
$350
Preferred solution
Full refund
Bank Of America in Kingston, New York - Horrible Customer Service
We were with Bank of America for over 23 years.I must say that we switched when we had a problem with credit processing. We had a customer come in with a bad credit card, which we ran and the credit processing machine gave us an approval.The amount was for over $5000. We called the bank to verify that the card was good which they said , all was well! Then we find out the card id bad they have been holding all funds and better yet after 2 weeks we finally get a call to fill us in as to what they have been doing. Very Bad business practices on Bank Of Americas part.
Review
Service
Reason of review
Poor customer service
Loss
$34
I had some accounts with Bank Of America, I would never do business with this company ever again, you will see all the bad reviews. I had six accounts all in good standing, I payed on time every month and they closed all of them. I have never had that problem with any...
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Review
Service
Cons
- Way they do business
Reason of review
Losing my credit cards and my points
Tags
Date of occurrence: July 30, 2018 Location: Webster, NY 14580 Time of occurrence: 2:30pm Name of Manager: Patrick M. Montgomery I went into bank to make a deposit and to change $1000 of twenties into hundreds. Mr. Montgomery was not only discourteous, but absolutely...
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2 comments
-Bank of America has had more complaints filed with the Consumer Financial Protection Bureau than any other American financial institution, according to a July report from Mother Jones magazine. -Consumers have lodged 20,512 complaints against BOA to the CFPB since Dec 2011, one of the worst track records of any bank, nearly 25% of ALL complaints even more than Wells Fargo.
-BOA has for the past four years (2013) finished in the top three of Consumerist’s annual reader polls to nominate as the worst companies in America. -Yes they suck!!!
but the CEO of Bank of America Brian Moynihan was compensated $20M in 2016 and $23M in 2017. His compensation was 250 times his average worker.
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Review
Pros
- Been bankwith you for 20 yes and love our bank
- Previously reliable
- Teller
Cons
- Rude and awful
- Manager
- Incompetence
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been banking at boa for 40 years, business account as well as personal. At East Islip branch all the wonderful employees were transferred elsewhere, new staff is very unfriendly. The line is usually long, only one teller. Yet as you walk in your greeted by...
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Review
Service
Reason of review
Poor customer service
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Is this resolved ? If so update, please.
I am also very frustrated by boa.
They hold incoming international wire transfer over 2 months. Nobody knows the reason.