Seller: Bank Of America State: New York Product: Bank Of America Customer Care Clear all filters (0 of 109 reviews match)
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Bank Of America in Kingston, New York - Horrible Customer Service

1.0
Details
We were with Bank of America for over 23 years.I must say that we switched when we had a problem with credit processing. We had a customer come in with a bad credit card, which we ran and the credit processing machine gave us an approval.The amount was for over $5000. We called the bank to verify that the card was good which they said , all was well! Then we find out the card id bad they have been holding all funds and better yet after 2 weeks we finally get a call to fill us in as to what they have been doing. Very Bad business practices on Bank Of Americas part.
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Review
#1437631 Review #1437631 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service
Loss
$34
1.0
Details
I had some accounts with Bank Of America, I would never do business with this company ever again, you will see all the bad reviews. I had six accounts all in good standing, I payed on time every month and they closed all of them. I have never had that problem with any...
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Review
#1403525 Review #1403525 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Way they do business
Reason of review
Losing my credit cards and my points
Tags
  • incompentent corporation
  • wrongful account closure
  • Bank of America Scam
1.5
Details
I have been banking at boa for 40 years, business account as well as personal.At East Islip branch all the wonderful employees were transferred elsewhere, new staff is very unfriendly. The line is usually long, only one teller. Yet as you walk in your greeted by...
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Review
#1186107 Review #1186107 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

1.0
Details
Bank America is a pieces of ***, the customers service a piece ***, they always wasting your *** time the females are worth a listen whatever you do do not bank with Bank of America the customer service is horrible
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Review
#925729 Review #925729 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America Customer Care Review

The Jackson Heights Branch is ridiculous. 1 teller working. I stood online for almost 1 and a half hour to make a deposit. Totally unacceptable.
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Review
#894145 Review #894145 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Reason of review
Poor customer service

Bank Of America in Baldwin, New York - Withdrawal Fee -Bank oF America

3.0
Details
On Friday April 30th Geico withdraw $177.00 out of my account. My account was already low on funds. So now there was a $-177.00 dollars in my account, Bank of America usually waits a day before adding a withdrawal fee however since it was Friday, I am assuming they added the fee to avoid the weekend. So today I called BOA to see if I can get the fee waived, like I have done in the past. However, this time around they informed me that they do not waived that fee and they have never waived the fee. I know this is a lie because I have gotten fees waived in the past. I asked to speak to a supervisor who was a bit snarky so I asked to speak to another supervisor who was even worst. He's name was Mariano. He had no respect me or so it is not possible for him to have respect for any of the BOA customers. I told him he was a representation of the company and he said he does not care because he do not work in customer service. Moreover, he stated that I was subject to the terms of the contract, which is understandable. However, I been with BOA since i was 19 and I am now 26. I have never been notified of any changes or modifications and I did not sign-up for e-monthly statements so I should have received some type of mail from them. Not only did i get yelled at but I still have to pay the fee. After being complete pissed off, Marino (the supervisor) reminded me that another charge of $35.00 will be add on the May 7th. I so upset and completely disgusted with BOA. I am going it pay this balance and just bank with another company.
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2 comments
Anonymous
#979903

Think twice before you open open an account at Bank Of America. Their lines are always very long with no enough to tellers.

Pleo
#979849

>"...I have gotten fees waived in the past."

Maybe you're not ready to manage a bank account if you've overdrawn at least twice now. Your whole post reeks of everything you feel BofA did wrong without once taking note of what YOU did wrong.

You were overdrawn and you should have paid that fee with no questions asked. Nope! You called to have it removed. When the clerk refused to do that (forgive you for yet another one of your infractions), you demanded to waste the time of a supervisor.

Insane!

.

>"...he stated that I was subject to the terms of the contract.."

He was probably referring to the contract you signed when you opened the account seven years ago. Do you still have it? I bet it's on their website, and I'm sure there's a clause about what happens when your account is overdrawn.

No one is going to hold your hand through every banking transaction, clearly outlining what needs to happen. You need to understand that your actions will sometimes have consequences that you can't get out of, and that's no one's fault by yours.

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Review
#630766 Review #630766 is a subjective opinion of poster.
Service
Bank Of America Customer Care
Cons
  • Are not help at all
  • No reconsideration offered
Reason of review
Completely disgusted
Loss
$35
Preferred solution
Full refund

Contact Bank Of America Customer Service

Mailing Address:
Bank of America Corporation
PO Box 25118
Tampa, Florida 33633-0900
United States
Phone:
(315) 724-4022
All Bank Of America Contacts