Ottawa, Ontario
Not resolved
1 comment

I have been a customer here for years. I use the Bank of America on Beltline Rd.

in Irving Tx. They have closed all but 1 lane for regular customer use in the drive thru...1 lane. Been that way for almost a year. this is totatlly unacceptable.

Customer service at this bank sucks. I am on the *** of changing banks. At this point I don't care about the hassle.

If you really care about your customers you should find out what the problem is because the manger and staff don't seem to give a ----.1 lane that's it even on a friday, the busiest time of the week. 1 ------- lane!

Product or Service Mentioned: Bank Of America Customer Care.

Reason of review: Poor customer service.

Bank Of America Cons: Unprofessional, Customer service, No resolution available.

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Most branches here in NJ-even the most busy-have closed their drive through entirely. And yes have only 2 tellers on staff most times.

And of course they have more people available to open accounts!

They make $ from that, not by having staff available to service accounts once they are opened. That's why they want you to use ATMs and mobile banking.

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