Bank Of America Customer Care Reviews in Marion, North Carolina
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Bank Of America - Customer Care Review from Marion, North Carolina
I made a payment with one of my creditors on a friday. The creditor entered the wrong amount in error and charged me 315 .00 instead of 99. I contacted Bank of America to stop payment on the check . After being on hold for over 30 minutes explaining what occured, I was told a stop payment would not work because I must contact them 3 business days before and because the transaction was done on a friday, I can't request a stop payment. If I do a stop payment they will charge 30.00 but it's not guaranteed to work and I would not be refunded my 30.00. My question, how is this fair, the creditor is in error, and its not my fault this occured on a friday which doesn't allow 3 business days. Everytime I contact BOA, I get an incompetent rep on the phone that does NOT know how to contact business! I absolutely HATE dealing with BOA!!!
Bank Of America Customer Care
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